Job Description

?? Customer Support Specialist ??, ?? up to MYR 3,500 + commission, Headmistress Group WP Kuala Lumpur, Selangor ????? - Ricebowl
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Customer Support Specialist
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MYR3,000 - MYR3,500 Per Month
Commission: MYR300 - MYR600
KL City, and +1 other locations
Fresh Graduates
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Posted 4 hours ago o Closing 10 Jul 2026
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• Achieve at least a Diploma certificate.
• Previous working experience in customer service, customer support or customer service-related fields is an added advantage but not essential
• Fresh graduates are encouraged to apply.
• Knowledge in handling basic computer (Microsoft Excel/Word etc.).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritize and manage time effectively
• Organized and driven
• Motivated and result oriented
• Social media savvy
• Familiar with WhatsApp
• Fast learner

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• To efficiently handle all leads and customer's enquiries via WhatsApp.
• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls, Whatsapp and Leads
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

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• EPF/SOCSO
• Annual leave
• Medical Leave
• Performance bonus
• Career Progression opportunities
• Training provided

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• Accommodation Provided

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Communication Skills Problem-Solving Skills Product Knowledge Patience Organized Critical Thinking Negotiation Microsoft Office Time Management Scheduling Customer Service English Language Attention to Detail WhatsApp Sales Digital Marketing Customer Support

Skills Required