Customer Support Specialist

Kuala Lumpur Selangor, Malaysia

Job Description

?? Customer Support Specialist ??, ?? up to MYR 3,500 + commission, Headmistress Group WP Kuala Lumpur, Selangor ????? - Ricebowl
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Customer Support Specialist
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MYR3,000 - MYR3,500 Per Month
Commission: MYR300 - MYR600
KL City, and +1 other locations
Fresh Graduates
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Posted 4 hours ago o Closing 10 Jul 2026
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  • Achieve at least a Diploma certificate.
  • Previous working experience in customer service, customer support or customer service-related fields is an added advantage but not essential
  • Fresh graduates are encouraged to apply.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc.).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritize and manage time effectively
  • Organized and driven
  • Motivated and result oriented
  • Social media savvy
  • Familiar with WhatsApp
  • Fast learner
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  • To efficiently handle all leads and customer's enquiries via WhatsApp.
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls, Whatsapp and Leads
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
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  • EPF/SOCSO
  • Annual leave
  • Medical Leave
  • Performance bonus
  • Career Progression opportunities
  • Training provided
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  • Accommodation Provided
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Communication Skills Problem-Solving Skills Product Knowledge Patience Organized Critical Thinking Negotiation Microsoft Office Time Management Scheduling Customer Service English Language Attention to Detail WhatsApp Sales Digital Marketing Customer Support

Skills Required

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Job Detail

  • Job Id
    JD1290654
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur Selangor, Malaysia
  • Education
    Not mentioned