Job Description

?? Customer Support Specialist ??, ?? up to MYR 3,800 + commission, Headmistress Group WP Kuala Lumpur, Selangor, WP Kuala Lumpur ????? - Ricebowl
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Customer Support Specialist
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MYR3,000 - MYR3,800 Per Month
Commission: MYR300 - MYR500
KL City, and +2 other locations
Fresh Graduates
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Posted 21 minutes ago o Closing 10 Jul 2026
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• Jalan Dutamas 1 6 Kuala Lumpur WP Kuala Lumpur Malaysia 50480
• Jalan SS 17/1A 135A Subang Jaya Selangor Malaysia 47500
• Jalan Telawi 3 22-1 Kuala Lumpur WP Kuala Lumpur Malaysia 59100

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Minimum 1-2 years of experience in customer service, front desk, hospitality, beauty/wellness, or a similar field (fresh graduates with strong communication skills are welcome).
Strong communication skills in English; Bahasa Malaysia and Mandarin are a bonus.
Comfortable managing WhatsApp Business and basic digital tools (calendar apps, booking systems, CRM preferred).
Friendly, patient, and service-minded personality.
Good problem-solving skills and ability to handle customer requests calmly.
Organized, detail-oriented, and reliable in managing schedules and records.
Ability to multitask in a fast-paced environment.
Willing to work retail/spa hours, including weekends or public holidays as needed.
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We are seeking a friendly, organized, and proactive Customer Support & Service Executive to manage customer interactions, support daily operations, and ensure a smooth appointment flow for our hair spa. This role involves providing basic customer service, handling WhatsApp inquiries, and converting sales leads into confirmed appointments.
1. Customer Support & Service
Provide warm, helpful, and professional assistance to all customers (in-person, phone, and WhatsApp).
Answer questions about services, promotions, packages, pricing, and therapist availability.
Handle customer concerns or feedback and escalate issues when needed.
Ensure customers feel welcomed, cared for, and guided throughout their experience.
2. WhatsApp Sales Lead Handling
Monitor incoming WhatsApp inquiries promptly throughout the day.
Engage with customers using clear communication and service-oriented messaging.
Understand customer needs and recommend suitable treatments or packages.
Convert leads into confirmed bookings by providing timely follow-up and persuasive but friendly communication.
Track inquiry-to-appointment conversion performance.
3. Appointment Scheduling
Manage and update the appointment calendar accurately.
Coordinate therapist availability and ensure optimal scheduling efficiency.
Confirm appointments, send reminders, and follow up on rescheduling or cancellations.
Prevent double-booking and avoid scheduling conflicts.
4. Administrative Support
Maintain customer records, appointment logs, and communication notes.
Assist with basic front-desk duties such as payment handling or registering new customers.
Support management with promoting ongoing offers or service campaigns to customers.
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• EPF/SOCSO
• Annual leave
• Medical Leave
• Performance bonus
• Career Progression opportunities
• Training provided

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• Accommodation Provided

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Communication Skills Problem-Solving Skills Product Knowledge Patience Organized Critical Thinking Negotiation Microsoft Office Time Management Scheduling Customer Service English Language Attention to Detail WhatsApp Sales Digital Marketing Customer Support

Skills Required