Job Description

Tribe is seeking a skilled and communicative Customer Support Executive to provide remote assistance for a major global client in the mobile gaming sector, Tencent. This is a great opportunity to be the front line of support, ensuring players receive outstanding service.

Key Responsibilities:

Deliver exceptional customer assistance through digital communication platforms. Manage multiple software applications and tools at the same time. Diagnose and troubleshoot player concerns using critical thinking and effective questioning. Guide users by leveraging established resources and solution databases. Uphold a professional and helpful attitude in every interaction.

Qualifications:

Full professional proficiency in both Mandarin and English (a language assessment will be administered). Previous background in a customer-facing or contact center position. An interest in or knowledge of mobile gaming is a strong plus. Tech-savvy, with comfort in using various systems and Microsoft Office. Must have a personal computer and a stable, high-speed internet connection. High school diploma or equivalent qualification. Flexibility to work on a rotating schedule that includes evenings, weekends, and holidays.

What We Provide:

Baisc: RM 3,000 Permanent Remote Work setup Health insurance and extensive paid training Defined career progression paths with a history of promoting from within

Application Instructions:

Please confirm your availability for a virtual interview on a scheduled Tuesday or Thursday (2:00 PM - 3:30 PM). If you meet the criteria and are interested, please apply via WhatsApp at +60 11-2621 0351.

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

Professional development
Application Question(s):

Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM? Are you agreeable to a monthly salary of RM3,000? Can you commit to rotational shift which may include midnight and weekend schedules? Do you have prior experience working in customer service or call center environments?
Work Location: In person