Customer Technical Support (normal Office Hours)
Job Description
Position Name: Helpdesk Agent - Normal Speaker
Basic Salary: Range from RM2600-2700 + RM 300 (allowance, eligible after probation)
Location: Mid Valley, Centre Point. Kuala Lumpur, Malaysia
Training: report to office on the first 3 weeks for training & laptop collection.
Job Scope:
1. Communicate with client/customer via call, chat, replying to emails and social media.
2. Troubleshoot and providing technical support.
3. Assisting and resolving any questions or concern raised by client.
Operating Hours:
Mon to Fri 8:45am till 6:00pm for both countries handling CC (MY & SG)
Job scope:
a) Type of transaction that will be completed by the contact center personnel include as
below via Phone, Email & Social Media
i) General customer support services
ii) Complaint Management
iii) Product Technical Support (Consumer Electronics)
Requirement condition
i) Minimum 1 year contact center working experience/customer service industry
ii) Minimum Qualification Diploma Level
iii) Good communication skill in English/Mandarin/Bahasa Malaysia
iv) Able to write email reply/business writing (English)
Benefits:
EPF, SOCSO & EIS, Leave Entitlement: (AL, MC etc) & Work insurance.
Reference Number:
Contact Details:
jacob_choo@persolkelly.com
Profession:
Contact Centre
Others
Company:
PERSOLKELLY_RHQ
Date Posted:
4/09/2023 5:31:00 PM
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Job Detail
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Job IdJD982094
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2600 - 2700 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned