Job Description

Customer Service Executives deal directly with clients to assist them with purchases, answer their queries, and find solutions to their issues. Customer service employees naturally have a deep knowledge of a company\xe2\x80\x99s products/services. Therefore, a solid understanding of how to use them to get the maximum value. Tasks and duties \xc2\xb7 Answering client correspondences through live chat, email, social media, whatsapp and by phone. \xc2\xb7 To handle difficult customers / difficult situations with such calmness and best service with a smile to turn a difficult situation into a good situation. Important skills here - such as good listening, clear communication, empathy, ability to use positive language, etc. Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution. \xc2\xb7 Relaying extensive product information to customers. \xc2\xb7 Closing sales for the company. \xc2\xb7 Conducting surveys and writing reports based on customer feedback on products and services. \xc2\xb7 Providing customers with clear instructions to resolve issues. \xc2\xb7 Getting advice from our suppliers when advanced solutions are needed for customers. \xc2\xb7 Troubleshooting tech problems with our tech team when customers face issues. \xc2\xb7 Handling complaints to building strategies for improving the overall customer experience and fostering loyalty \xc2\xb7 Managing customer reviews and answering them on all our platforms \xc2\xb7 Managing orders and ensuring their prompt delivery. [Working very closely with our operations/packing team for our daily orders] Providing proactive customer outreach Today\xe2\x80\x99s consumers expect customer service to be more proactive and personalized. Thus, customer service representatives are not just required to reactively respond to requests. Proactive customer outreach is also becoming a common duty of service employees. It may include offering support before customers even ask for help. For example; \xc2\xb7 through proactive chat \xc2\xb7 informing customers about real or potential product/service issues \xc2\xb7 monitoring brand mentions \xc2\xb7 engaging in customer conversations on social media \xc2\xb7 proactively asking customers for feedback Job Types: Full-time, Permanent Salary: RM3,000.00 per month Benefits:

• Health insurance
• Maternity leave

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 2 years (Required)

Language:

• English and Malay (Required)