Job Description

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Locations: Malaysia (Kuala Lumpur)

Role Overview:

Fortinet is growing and we are expanding our APAC technical support teams in APAC Technical Assistance Centre, we are looking for strong technical support engineers at all levels. We require candidates with the ability to identify and resolve problems in a timely manner; gather and analyze information and skillfully develop alternative solutions for customers.

Responsibilities:

• To provide direct technical support via the phone and ticketing system to our customers and partners throughout the APAC Region.
• Analysis, technical investigation, and resolution of reported problems involving the following products: FortiWeb, FortiADC, and FortiDDoS.
• Reproduction of customer environments on lab equipment.
• Collect data and traces for investigation or to escalate the issue to the next level.
• Running real-time troubleshooting sessions with partners/customers.
• Reporting Software/Hardware related issues to R&D department.
• Manage technical cases and control the right expectation until the closure of the cases.
• Take initiative and ownership of the problem to drive results.
• Develop core competency in Fortinet product line and technologies.

Requirements:

• 5 years or more of previous experience.
• Bachelor\'s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience.
• Advanced knowledge of English (written and spoken) and other languages is an advantage.
• Solid understanding of Web Application Firewall and Application Load Balancing concepts.
• In-depth knowledge of OSI model and TCP/IP protocol.
• In-depth knowledge of HTTP and DNS protocol.
• Basic knowledge of regular expressions.
• Advanced knowledge about security technologies such as SSL/TLS and PKI.
• Administrative knowledge of Windows, Unix, or Linux.
• Proficient in spoken and written English.
• Relational Database knowledge is an advantage.
• Ability to work under pressure with moderate supervision.
• Positive, communicative, and customer-oriented attitude.
• Python or Bash shell scripting language knowledge.
• Familiarity with Rest API.
• Experience in SOC is an added advantage.
• Knowledge of OWASP and Web application vulnerability.

Fortinet is an equal opportunity employer.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

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About Us: Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world\'s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet\'s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.

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