Job Description

Overview Offices Petaling Jaya
Job-type Full-Time
Job Category IT - Security
Industries IT
Salary MYR 10,000 - 15,000 /MonthWho you\'ll be working for A leading distributor of specialty chemicals and personal care ingredients in Malaysia, providing innovative solutions for the food and personal care industries.What requirements you\'ll need to be eligible

• Bachelor\xe2\x80\x99s or Master\xe2\x80\x99s Degree in Information Systems or equivalent experience.
• Experience with related software such as D365 F&O, Office365, Azure DevOps, Jira, or Salesforce is a plus.
• Minimum of 3 years of experience with Microsoft Dynamics 365 CRM.
• Functional experience as a D365 CRM analyst/consultant.
• Demonstrated leadership and team management skills.
• Proven track record in training and enhancing user adoption.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Fluent in spoken and written English.

What you\'ll be doing on the job

• Regularly review first and second-line support quality, focusing on upskilling the team.
• Resolve tickets in the CRM queue and share solutions with team members.
• Monitor the ticket queue, prioritize effectively, and ensure timely follow-ups.
• Analyze and report on team performance metrics to identify areas for improvement.
• Handle escalated user issues, providing timely and effective resolutions.
• Coordinate testing before releases and assist users in User Acceptance Testing (UAT).
• Drive continuous improvement initiatives to optimize operational efficiency and service delivery.
• Assign and manage licenses and security roles efficiently.

Consultant Contact Posted by: Joshua Boi
Phone:
Email:

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