Job Description

:

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team

The Trust, Identity & Safety (TIS) team acts as guardians of all our users on Grab. We leverage our rich data sets to find solutions to problems ranging from safety to fraud. We\'re a hands-on team interested in the end-to-end data life-cycle from analyzing the behavior of our consumers, and identifying any anomalies to building detection and prevention modules for any suspicious activities.

If you\'re passionate about solving complex problems with immediate real-world impact, we want you!

Get to know the Role

As the Data Analyst in TIS, you will analyze Grab\xe2\x80\x99s data to develop insights about user behaviors and platform risks. You will translate these insights into recommended actions to combat many different types of fraud. This role will specifically focus on managing payment risk for the platform arising due to chargebacks, account takeovers or other fraudulent activities.

The Day-to-Day Activities

Analysis of rich user and transaction data to surface patterns, trends, and bugs that help inform Grab\xe2\x80\x99s fraud policies and processes and contribute to fraud prevention mechanisms

Optimize fraud rules & algorithms to maintain strong fraud detection by rapidly identifying emerging fraud trends through data-driven analysis and developing tactical/strategic fraud rules to address them.

Perform data/statistical analysis to keep Fraud systems and processes at the cutting edge of fraud detection by identifying areas of potential fraud risk and/or potential opportunity to improve fraud policies, strategies and controls

Develop and communicate insights and recommended actions to stakeholders to manage risk by contributing toward machine learning models, rules and other detection systems

Build & maintain dashboards for all stakeholders to provide visibility of key metrics, fraud patterns and detection efficiency

Be a source of truth for risk metrics in the organization and own their logic as well as monitoring

Work cross-functionally on managing risk associated with Grab products, processes, and payment methods

Play the role of a data-driven strategic partner to risk-related decisions in his/her area and is considered to be the subject matter expertise

The Must-Haves

3-5 years of experience as a hands-on analyst in a high-tech company

A technical degree in Computer Engineering, Information Technology, Data Sciences, Maths or related fields.

Strong experience in handling large-scale unstructured data. Experience in SQL or other data handling tools, as well as the ability to learn more advanced data

Business intelligence experience using tools such as Tableau, Qlik Sense and Excel.

Working experience with any of the data analysis tools such as R, Python, SPSS, SAS etc.

Experience with the application of experimentation and statistical techniques (such as hypothesis testing, probability distributions, regression, decision trees etc.)

Excellent written and verbal communication skills along with strong training skills.

Ability to make sound judgment calls independently when presented with difficult decisions, especially when only partial information is available

Ability to take initiative in a fast-moving environment

The Nice-to-Haves

Proficient in RDBMS such as PostgreSQL or MySQL.

Proficiency in a local SEA language.

Good understanding of the fraud space with hands-on knowledge of fraud, payments and risk.

Understanding of Big data architecture and tools (Hadoop, Distributed SQL, etc.)

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

Grab