Job Description

• Previous experience in data analysis or reporting, ideally in a call center or customer service environment.
• University education or diploma preferably in related field.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Proficiency in data analysis and visualization tools.
• Excellent communication and presentation skills, with the ability to convey complex data in a clear and concise manner.
• Self-motivated and able to work independently as well as part of a team.
• Adaptable to changing business needs and priorities.
• Eager to learn and implement new reporting technologies and methodologies.
• Proficiency in Microsoft Office Suite, particularly PowerPoint & Excel.

ResponsibilitiesData Collection and Reporting:

• Gather and analyze data within the call center operations.
• Prepare and maintain regular reports on key performance indicators (KPIs) such as call volume, average handle time, service level, agent performance, and customer satisfaction metrics.

Data Analysis:

• Analyze trends and patterns in call center data to provide insights and actionable recommendations for performance improvement.
• Conduct root cause analysis to identify areas for optimization and efficiency.

Collaboration:

• Work closely with management and operational teams to understand reporting needs and deliver insightful reports.
• Support team leaders and other stakeholders by providing data-driven insights to enhance decision-making.

Process Improvement:

• Identify opportunities for enhancing data collection and reporting processes.
• Assist in implementing best practices for data reporting and visualization.

Technical Skills:

• Utilize data analysis tools and software (such as Excel, SQL, Tableau, or Power BI) to create informative reports and dashboards.
• Ensure the accuracy and integrity of data used in reporting.

BenefitsRemuneration package:

• Basic: RM3,500 - RM4,000
• Attendance allowance: RM100
• KPI incentive: RM500

*Note: Basic salary will be determined based on the candidate\'s years of relevant experience, skill set, and performance during the interview process

• Annual salary increment & performance bonus
• Medical & hospitalization benefits
• EPF, SOCSO and EIS covered
• External training will be provided and potential career progression opportunities

Working hours:

• 9:00 AM - 6:00 PM
• Monday - Friday

*Note: Working hours are subject to change based on business and operational requirements.Working location:

• Menara Tokio Marine Life, No. 189, Jalan Tun Razak, 50400 Kuala Lumpur
• Nearby Ampang Park LRT and MRT station (within 5-minute walking distance)

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Company Trip
• 5 Working Days

SkillsData Analysis Statistical Analysis Data Visualization SQL Python Power BIImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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