Job Description

Position Overview and Objectives:

• Provide day to day support as required in the Data Centre services.
• Monitor incoming tickets for processing from the ticket portal or via email and respond based on SLA.
• Provide support to clients / users over phone or via email.
• Perform power verification and break-fix (e.g. Change Hard disk, RAM, etc).
• Installing of new racks and mounting of equipment onto racks
• Perform cable patching (copper and fibre cables and site surveys)
• Plan and execute cabling, cross connects including testing and labelling.
• Perform security CCTV monitoring and tape change based on tape rotation schedule.
• Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports.
• Work with vendor to resolve technical issues or supply and install of equipment or cabling.
• Liaison with customers to provide them with activity updates.
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
• Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties.
• Perform basic network troubleshooting.
• Receive / Send equipment or items on behalf of customers.
• Prepare monthly reports to be sent to customers and for internal use.
• From time to time, you may be required to assist the project team on projects.

Qualifications:

• Minimum Diploma in IT related field.
• At least 1 year of Data Centre experience either in remote hands, NOC environment and familiar with Data Centre Operations.
• Must be physically fit.
• Candidates must be willing to work on rotating shift.

Knowledge and Experience:

• 1-3 years Data Centre Technician experience.
• Must have experience in interacting with customers verbally and via written communication.
• Must be analytical.
• Good communication (both verbal and written English) skill is a must.
• Must have positive attitude and willing to learn.
• This is a fast-paced environment and candidates need to have the passion for the work.
• Candidates with working experience in a Data Centre environment will be an advantage.
• Strong knowledge of PC and Server Hardware as well as networking.
• Strong understanding of Data Centre Power schemes.

Location:

On-site \xe2\x80\x93Johor Bahru, Malaysia

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Jones Lang LaSalle