Job Description

JOB DESCRIPTION

Run daily, weekly, monthly and yearly batch jobs timely as scheduled based on approved checklists Check success and accuracy of reports generated after each batch job Ensure backup of application, system and data is completed accurately and timely Monitor the availability and uptime of each of the SST deployed Escalate to the First Line Maintenance (FLM) and/or Second Line Maintenance (SLM) vendors on any incidents of unavailability of SST service Monitor and follow-up, until resolved on all incidents Report to relevant internal stakeholders on all incidents based on the incident reporting matrix Facilitate SST security activities e.g., enable/disable USB ports as per approved process Prepare ad-hoc, daily, weekly and monthly reports on transactions and incidents Alert relevant internal stakeholders on any fraudulent activities noted Immediately report any suspected or noted security incidents to relevant internal stakeholders Possesses basic understanding of the card payment and ATM industry based on personal experience, available sources and/or online channels; keeps oneself updated on basic information and development of the card payment and ATM industry Handle routine operational procedures based on established SOPs (e.g., query handling etc) Handle routine processes and requests, (e.g., liaising with SST commissioning team, vendors, CIT, site owners, participants etc), independently based on applicable process guidelines Collate necessary information to identify potential improvement opportunities (e.g., site issue, service provider issue) Handle routine operational procedures based on established SOPs (e.g., cash replenishment, ATM commissioning etc) Establish new and maintain existing vendors & suppliers' relationships Ensure communications e.g., all emails or customer calls are acknowledged and responded within 8 hours
JOB REQUIREMENT

Minimum Diploma in Computer Science, Information Technology or in a other field Fresh Grade in Computer Science, Information Technology or in other field. Strong computer literacy skills in Microsoft Word, Excel & PowerPoint Strong ability to establish, develop and maintain relationships with stakeholders Ability to work independently with minimal supervision Willing to work in shift
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM5,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

ATM OPERATION: 1 year (Preferred)
Work Location: On the road