Job Description

:Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware,network, cabling and rack deployments, site planning, problem escalation and managing installations.Works primarily at an Oracle datacenter in a \xe2\x80\x9cmission critical operations\xe2\x80\x9d environmentRequires a 7x24-hours commitment to participate in the regional standby rotation program and shift.Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60mins.Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute,compliance, business operations)Understand internal customer problem and provide technical solution in timely mannerParticipate in the installation, monitoring, maintenance, support, and optimization of all production serverhardware, softwareSupport deployment of on-site data center physical infrastructure, structured cabling installation is asignificant part of this positionInstall, Replace and Troubleshoot Cables and HardwareWork within a ticket-based environmentAble to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continueddelivery of technician activities in accordance with internal polices and service level agreements. Be awareof, and abide by, Ticket processes and protocol, including OCI Change Management rules.System board level repair and fault diagnosis to SLAsUsing provided tools to do a proper and timely internal reporting.Planning & commissioning new rack positionsInvolvement with the design & commissioning of new whitespacesWorking as part of a multi-disciplinary team without frictionCareer Level - IC3Responsibilities:An employee at this level must be capable of performing work outlined belowCompletes own role largely independently within defined policies and procedures.Exercises excellent interpersonal and communication skills. Both written and verbal.Supports all work inside the datacenter and engages resources to resolve issues beyondtheir expertiseAct as hardware support expert liaison to other technical teams & non-technical teams(e.g.: networking, compute, compliance, business operations)Strong adherence to processes and act as a Process ChampionExcellent knowledge on operating system, hardware and network fundamentals,concepts, repair & diagnosis.Excellent knowledge of datacenter design, including electrical and cooling plant &operation.Develops and verifies proper procedures in supporting datacenter infrastructure.Understands when and where to escalate support issues and proactively engagesexternal groups when there are issues affecting DC Operations.Good level of spoken English language is required.About Us:As a world leader in cloud solutions, Oracle uses tomorrow\'s technology to tackle today\'s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone\'s voice is heard, we\'re inspired to go beyond what\'s been done before. It\'s why we\'re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We\'ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We\'re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

Oracle