Job Description

• 24*7 and 5*8 Shift Data Center Operations Technician from junior to senior level working at the client\'s site.
• Ability to speak and write in Mandarin and English fluently.
• Candidate must possess at least Diploma.
• Fresh graduates are welcomed to apply.
• Experienced or skills in network troubleshooting or server hardware maintenance.

Responsibilities

• Hardware Support - Installations, Move, Add, Change.
• Decommission of IT equipment (networks, servers, networks, storage, backup devices).
• Media management - HDD/SSD Destruction and Disposals.
• Connect and disconnect patch cables to equipment in DC.
• Server Hardware break fix support - Installation of parts, reseat module, SFP module replacement including HDD / Memory / Mainboard, etc.
• Regular physical / visual inspection equipment and data center operations facilities \xe2\x80\xa2 Provide onsite support during scheduled maintenance / change events \xe2\x80\xa2 Troubleshooting of issues for IT and network related equipment.
• Inventory management of RMA, cold spares, equipment and tools.
• Vendor Management - Coordination, Vendor Escort / Supervision.
• DC Access Request Management.
• POP Site operations support and standby.
• Provide regular reporting on progress as required (move, change, support request and change) and develop continuously improvement capabilities.
• Provide after business hours support based on on-call schedule and shift work when required.
• Any other duties as assigned.
• Install, move, add, change hardware.
• Decommission IT equipment.
• Manage media, including HDD/SSD destruction.
• Connect/disconnect patch cables.
• Perform server hardware break/fix support.
• Conduct regular inspections of equipment and facilities.
• Provide onsite support during maintenance/change events.
• Troubleshoot IT and network issues.
• Manage inventory of RMA, cold spares, equipment, and tools.
• Coordinate and supervise vendors.
• Manage DC access requests.
• Support POP site operations and standby.
• Report progress and develop improvement capabilities.
• Provide after-hours support as needed.
• Perform other assigned duties.

Benefits

• Competitive Compensation: Attractive salary packages with performance bonuses.
• Comprehensive Health Coverage: Medical, dental, and vision insurance plans.
• Retirement Plans: Company-matched 401(k) retirement savings plans.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Professional Development: Opportunities for continuous learning and career advancement.
• Work-Life Balance: Flexible shift schedules and supportive work environment.
• On-site Perks: Access to state-of-the-art facilities and equipment.
• Supportive Team: Collaborative work culture with mentorship from senior technicians.
• Travel Opportunities: Occasional travel to client sites for hands-on support.

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• EPF / SOCSO / PCB

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