Job Description

Danone Specialized Nutrition (Malaysia) is seeking for DBS CNAO Service Excellence Manager - PTP & ITC. This position will be responsible for leading and supporting continuous improvement process and IT enabler tools deployment for DBS PTP service line and ITC service Line.

Main responsibilities:

PROJECT MANAGEMENT:

• Collect yearly project requirement and project prioritization with specify service line;
• Coordinate the project objective and business case validation with service line key users before project kick off
• Co-lead project implement with service line and key users according to project objective and project timeline
• Postmortem analysis and productivity tracking of project delivery
• Collect system operation issue and work with technical team for resolution or build into system enhancement plan.
• Capex rolling forecast and control

CONTINOUS IMPROVEMENT:

• Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
• Collect and introduce new technology of simply and standardize processes aligning with global roadmap for specify service line
• Monitor the project delivery comparing with target SLA/RSLA/KPI of the service line
• Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow Belt program.
• Monitoring and tracking delivery of value-add projects and efficiency projects.

• Bachelor's degree, majoring in Mathematics, Computer Science, Finance, Business, Engineering, or IT
• At least 5 years project management experience in large enterprise/multi-national companies
• End to end process design experience in BPO or share service center.
• Preferably with Lean six sigma certificate (Green Belt above)
• Preferably with PMP certification
• Good command in both speaking and written English

Danone is a world leading food company built on three business lines; Specialized Nutrition, Waters and Fresh Dairy Products. Danone's mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies.

Danone is committed to create and live an inclusive & diverse environment, which will drive our growth as a business, as teams, as members of communities & as individuals. Valuing diversity is recognizing and respecting human differences and similarities. Our aim is to ensure that all employees and applicants are given equal opportunity and that our organization is representative of our consumers and society.

We commit to foster an inclusive working environment where we celebrate all types of diversity, both visible and invisible, which includes age, race, gender, nationality, disability, background, education, religion, beliefs, thinking style, perspectives and sexual orientation.

We believe that our differences will make the difference

For more information, please visit our website at

What's next
If you are passionate about this job, hit the APPLY button! or you can contact us:

Pimparin Limpachote
SEA Talent Acquisition Manager
Email : Pimparin.Limpachote@danone.com
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