Job Description

Job description:

JOB DESCRIPTION

Contact customers via phone, email, or letter to remind them of overdue payments. Negotiate payment arrangements and follow up to ensure commitments are met. Maintain accurate records of all communication and payment activities. Investigate and resolve disputes or queries related to invoices or account balances. Prepare regular reports on collection activities and outstanding accounts. Escalate cases to legal action if necessary (based on company policy). Collaborate with internal departments to ensure customer issues are addressed.

REQUIREMENTS

Minimum

1 year of experience in customer service or debt collection officer

. Experience in debt collection, credit control, or finance is an advantage. Good communication, negotiation, and interpersonal skills. Ability to remain calm and professional when handling difficult conversations. Proficient in Microsoft Office (Word, Excel) and basic data entry. Able to work independently and manage multiple accounts.

Must have a valid driving license and be able to drive responsibly.

Willing to travel as required for work assignments.

Job Types: Full-time, Permanent

Benefits:

Opportunities for promotion Professional development
Work Location: In person

Job Types: Full-time, Permanent

Pay: RM2,300.00 - RM2,700.00 per month

Benefits:

Cell phone reimbursement Opportunities for promotion Professional development
Work Location: In person

Expected Start Date: 12/24/2025