Make outbound calls, send emails, and mail letters to remind customers of overdue payments. In some roles, this includes conducting field visits to meet with customers.
Negotiation:
Negotiate payment arrangements, repayment plans, and settlements that are in line with company guidelines and the customer's ability to pay.
Record keeping:
Maintain accurate and detailed records of all collection activities, payments, and customer interactions.
Follow-up:
Monitor accounts and follow up on promised payments.
Problem-solving:
Explain non-payment issues to customers and collaborate with internal departments (like billing) to resolve disputes.
Compliance:
Ensure all collection activities comply with relevant laws and regulations.
Reporting:
Prepare and submit reports on collection performance and account status.
Escalation:
Escalate unresolved cases to management or the legal department for further action.
Job Types: Full-time, Permanent, Internship, Fresh graduate
Pay: From RM1,800.00 per month
Benefits:
Maternity leave
Opportunities for promotion
Parental leave
Professional development
Work Location: In person
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