Job Description

The

Delivery Manager

plays a pivotal role in ensuring the successful performance and delivery of IT outsourced contractors deployed to client organizations. This role oversees the day-to-day operations of the

Project Management Team

and

Test Management Team

, ensuring that all assigned consultants deliver high-quality outcomes aligned with client expectations, contractual commitments, and service-level standards.

The Delivery Manager acts as the key liaison between clients, contractors, and internal recruitment operations -- ensuring smooth coordination, governance, and performance management of all external IT delivery resources.

Key Responsibilities:

1. Contractor & Team Management

Manage and oversee a pool of outsourced IT professionals, including Project Managers, Test Managers, and Test Analysts. Ensure contractors are effectively aligned with client requirements, delivery expectations, and project timelines. Conduct regular one-on-one sessions, performance reviews, and feedback discussions with contractors. Address and resolve any resourcing, performance, or delivery issues promptly.

2. Client Relationship Management

Serve as the

primary point of contact

for clients regarding all delivery-related matters for assigned IT projects or teams. Work closely with client stakeholders to understand project pipelines, skill requirements, and workforce planning needs. Ensure client satisfaction through consistent communication, proactive issue management, and value-added service delivery.

3. Delivery Governance & Quality Assurance

Monitor and report the delivery performance of outsourced Project Management and Test Management teams. Track and ensure compliance with

SLAs, KPIs, and contractual obligations

defined with clients. Implement and maintain governance frameworks for delivery tracking, reporting, and quality assurance. Identify delivery risks or resourcing gaps and coordinate corrective action with internal recruitment and client teams.

4. Coordination with Internal Teams

Collaborate closely with the

Recruitment Team

to fulfill project resourcing requirements and backfill needs. Provide feedback on contractor performance to support renewal or replacement decisions. Work with HR and Finance teams on contractor onboarding, extensions, rate revisions, and billing matters.

5. Reporting & Continuous Improvement

Maintain accurate delivery and performance dashboards for management and client reporting. Conduct periodic delivery reviews with clients and internal management. Identify opportunities for process improvement and propose solutions to enhance delivery efficiency and client satisfaction.

Qualifications & Experience:

Bachelor's Degree in Information Technology, Business Administration, or related discipline. Minimum

4-8 years of experience

in IT delivery management, account management, or vendor/contractor management within a

recruitment, outsourcing, or IT managed services environment

. Strong understanding of

IT project management

and

software testing lifecycle (STLC)

. Proven track record in managing IT contractors or project-based delivery teams. Experience handling client relationships within

enterprise or large-scale IT organizations

.

Skills & Competencies:

Excellent stakeholder management and communication skills. Strong leadership and people management abilities. Solid understanding of

SDLC

,

Agile

, and

Waterfall

methodologies. Proficiency with delivery management and tracking tools (e.g., JIRA, MS Project, Excel, or internal CRM systems). Ability to handle multiple clients, projects, and contractors concurrently. Business acumen and problem-solving mindset. Certifications such as

PMP, PRINCE2, ITIL, or Agile/Scrum Master

are advantageous
Job Type: Contract
Contract length: 12 months

Pay: RM5,908.44 - RM17,288.44 per month

Benefits:

Flexible schedule Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Work from home
Work Location: In person