Delivery & Support Manager
Kuala Lumpur, Malaysia
Job Description
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What You\xe2\x80\x99ll Do
- Lead a team of local dispersed resources to deliver technology projects on time and geography for which they have responsibility.
- Participate in monitoring each of the health of the project. Managed the customer satisfaction index.
- Collaborate with team (another engineer, global delivery center, project managers, HQ colleagues) to deliver the best project to end customers.
- Ensure timely liaison with vendors regarding problems, fixes, and required enhancements.
- Participate the growth plan with management (new capability, skill & certification) and hiring. Mentor and help new engineers to achieve more than they thought possible.
- Responsible for operating, administering, and managing the day-to-day operations and driving partnerships with the cross-functional teams (Sales/Presales).
- Provide management updates, status reporting, and dashboards from a Delivery project and support health perspective to demonstrate progress and process maturity.
- 3+ years of experience working as a Technical Leader with project delivery and client relationship management in a technology environment.
- Experience for Office 365, Azure/Multi-Cloud or Low Code platform Projects
- Troubleshoot and take ownership of sophisticated problems and resolve high-impacting operational issues
- Provides strategic guidance and advice in situations with no precedent and drives service enhancement efforts.
- Strong communication skills (verbal and written) must be able to communicate at business and technical levels with internal teams and executives, an absolute commitment to customer services.
- Availability for occasional off-hour work related to 24x7 up-time and availability of the product suite; willingness to support the team who has on-call coverage expectations.
- Working time: Mond-Fri, flexible working time, WFH is appliable.
- Attractive salary, Bonus, & Allowances for mobile, transportation, parking.
- Premium Healthcare insurance.
- Training Opportunity.
- Birthday paid day-off Birthday gift.
- Recognition program Referral program.
- Working device provided or reimbursement on personal device.
- Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
- KPI Review & Promotion.
Don\xe2\x80\x99t forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates.
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Job Detail
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Job IdJD920151
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned