Job Description

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About the Role:

Grade Level (for internal use): 07

The Role: Demand Management Analyst

The Team is the leading source of information and insights in critical areas that shape today\'s business landscape. Customers around the world rely on us to address strategic and operational changes in several industries, including Mobility, Commodity Insights (Energy), and Market Intelligence (M&T, ECR, FS). Our experts work closely with our clients to provide data, insights, and advanced analytics that help businesses make informed and confident decisions.

The Impact: We invite you to apply for a dynamic pre-sale role in our Marketing organization. You are the conduit and first touch human between our prospects and our Account Executives, representing S&P Global and its brand. This role is a fundamental role focusing on achieving our customer acquisition & revenue growth objectives and supporting the sales funnel.

What\'s in it for you: It\'s an opportunity to get your foot in the door, jumpstart your sales career, and become a contributing colleague of a high-profile and high-performing pre-sales team. If you are competitive and a go-getter, this position might be for you.

Responsibilities:

Engage in both inbound web inquiries and outbound pre-sales conversations on phone calls and live website chat

Hunting/ prospecting through cold/ warm calling and live chats to generate new sales leads and uncover new opportunities.

Generate, qualify, nurture, and handover leads by developing and driving effective calling/chat and selling strategies

Leverage product knowledge and sales best practices to achieve individual call and chat volume, quality appointment settings, and lead targets

Maintain and expand our database of prospects

Prioritize and manage the lead queue volume effectively to maximize sales opportunities

Prequalify marketing and sales leads and support prospecting initiatives and marketing campaigns assigned

Successfully pursue new customers through outbound sales strategies

Assign qualified leads to appropriate Account Executives by capturing all relevant contact details and activities completely in Salesforce

Collaborate with Account Executives, lead owners, and marketers to ensure lead/ customer responsiveness

Leverage internal resources and sales/ marketing systems to expand product knowledge and your lead qualification skills

Understand and acknowledge the customer journey and where and how we meet the prospect/customer in their personalized journey

Participate in staff and internal meetings and contribute to sales and marketing meetings by calling and live website chats to advance the sales cycle

What We\'re Looking For:

Supporting EMEA Shift (4pm- 1am MYT)

Speak, write, and understand the English language

Excellent written and verbal communication skills

Capability of dealing with inquiries in a friendly, responsive, efficient, and on-brand manner

Knowledge of sales methods, best practices, and experience

Dedicated and results-driven with a positive \xe2\x80\x9ccan do\xe2\x80\x9d attitude with a proactive approach

Ability to work independently as well as in a team with a strong drive for sales results

Good problem-solving, negotiation, and sales skills

Ability to actively listen to prioritize and understand customer needs

Very good computer skills, willing to learn and ask questions

A team player who can engage with their co-workers and can collaborate with their team to achieve goals.

They are flexible, willing to change, and can adapt to different roles.

They are supportive and respectful of their colleagues.

Knowledge and experience working in Salesforce (CRM) and prior sales experience, a plus

Multilingual, a plus

#LI-CBS

What\'s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence\xc2\xae, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We\'re more than 35,000 strong worldwide-so we\'re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We\'re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We\'re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world\'s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That\'s why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It\'s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn\'t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.



Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

MRKTNG202.1 - Middle Professional Tier I (EEO Job Group), MRKTNG203 - Entry Professional (EEO Job Group)

Job ID: 296469
Posted On: 2024-01-31
Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia

S&P Global