Job Description

Overview:

We are a growing

Digital Dental Laboratory

looking for a

responsible and detail-oriented Lab Admin / Assistant

to support our daily operations. This role plays an important part in ensuring smooth case registration, proper documentation, customer communication, basic marketing support, and inventory management.

The ideal candidate is organised, proactive, and comfortable handling both administrative and coordination tasks. Experience in a dental clinic or similar admin role will be an added advantage.

Key Responsibilities:

1. Case Registration & Documentation

Register incoming cases accurately into the system Maintain organised records for all cases and supporting documents Track case status and assist with follow-ups when needed
2. Invoicing & Billing

Prepare and issue invoices to customers accurately and on time Ensure consistency between case records and invoicing details
3. Customer Service & Coordination

Communicate with dentists/clients via WhatsApp, phone, or email Handle enquiries related to cases, pricing, delivery, and timelines Coordinate case collection and delivery with customers or couriers
4. Marketing Support

Assist in preparing simple marketing posts for social media Organise case photos and basic content for marketing use Support promotional or outreach activities when required
5. Inventory Management

Monitor lab inventory (materials, consumables, packaging) Record stock usage and inform management when restocking is required Assist in receiving and organising lab supplies
6. General Administrative Support

Data entry, filing, and basic reporting Support daily lab operations and ad-hoc administrative tasks

Job Requirements

Minimum SPM qualification and above

Experience in admin or dental clinic assistance is preferred

Basic computer skills (Google Sheets / Excel / invoicing systems/ Canva) Comfortable handling numbers and billing documentation Organised, detail-oriented, and responsible Good communication skills (spoken & written) Able to multitask and work independently Willingness to learn digital dental lab workflows
Job Types: Full-time, Part-time, Permanent, Contract, Internship, Fresh graduate

Pay: RM1,800.00 - RM2,300.00 per month

Benefits:

Opportunities for promotion Professional development
Location:

Melaka (Required)
Work Location: In person