Job Description

Job : Retail Banking
Primary Location : Asia-Malaysia-Kuala Lumpur
Schedule : Full-time
Employee Status : Permanent
Posting Date : 03/Apr/2023, 12:31:58 AM
Unposting Date : 08/Apr/2023, 5:59:00 PM


Role Responsibilities

• Manage end to end product management initiatives including managing new product rollouts, product enabler improvement and ongoing product maintenance activities covering both Retail Individual and Business Banking clients
• Perform market research, financial analysis and conceptual ideas and build business case on the product / initiative
• Drive best in class client acquisition & onboarding journey
• Be a champion for change \xe2\x80\x93 drive improvements in processes to deliver better client experience.
• Recommends strategies and implement effective marketing plans
• Be the overall lead on the product / projects assigned
• Track, analyse and evaluate marketing campaigns, assessing effectiveness and profitability
• Identify, mitigate, monitor and resolve risk issues. Review product operations, client experience, client complains to ensure operational issues are resolved.
• Ensure adherence to bank\xe2\x80\x99s values; legal & compliance is top of mind during strategy and implementation.
• Ensure reporting requirements are met and reported in timely manner
• Works across all lines of stakeholders

Stakeholders

• Retail Product Teams
• Client Segments (Affluent, Personal & BBME and also Saadiq)
• Client Acquisition Teams
• Legal & Compliance
• Marketing & Branding
• Digital Banking
• Operations & Business Operational Risk
• Finance
• Retail Analytics

Our Ideal Candidate
Role Specific Technical Competencies

• Banking Products and Services Development
• Customer/Market Focus
• Stakeholder Management

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers