Job Description

Job Category: Facility Management
:
Responsibilities

• Drive Portfolio Performance - Lead overall financial and operational performance, ensuring achievement of revenue, profit, and efficiency targets.
• Ensure Service Excellence - Deliver high customer satisfaction through proactive service management, retention, and continuous improvement initiatives.
• Financial Oversight - Prepare, review, and manage annual budgets, forecasts, and financial reports; monitor costs and profitability across all sites.
• Operational Management - Plan, monitor, and evaluate daily business operations, ensuring seamless service delivery and compliance with contractual KPIs and SLAs.
• Governance, Legal & Compliance - Enforce adherence to all quality, safety, health, environmental, and statutory regulations; manage audits and compliance documentation.
• Vendor & Procurement Management - Oversee procurement activities, vendor performance, and contract compliance to maintain service standards and cost efficiency.
• Portfolio & Facility Management - Conduct regular site inspections, audits, and risk assessments to ensure safety, operational readiness, and continuous improvement.
• Stakeholder & Client Relations - Build strong relationships with clients and stakeholders through transparent communication, timely issue resolution, and reporting.
• Team Leadership - Lead, coach, and develop site teams; manage manpower planning, performance appraisals, and talent development to achieve operational excellence.
• Technology & Data Utilisation - Leverage digital tools (e.g. Edgenta SMART Connect) for performance tracking, reporting, and optimization of portfolio operations.

Requirements

• Bachelor's Degree in Property & Facilities Management, Engineering, Building, or a related discipline (or equivalent qualification).
• Minimum 10 years of experience in Property and Facilities Management with proven operational and leadership capabilities.
• Strong knowledge of building operations and House Rules implementation, ensuring compliance and smooth site management.
• Excellent interpersonal and communication skills, with proficiency in English and Bahasa Malaysia.
• Proficient in digital tools and platforms, Project Management applications, MS Word, Excel, and Outlook.
• Innovative, self-driven, and highly organized, demonstrating strong managerial skills and the ability to work independently with minimal supervision.

Skills Required