Job Description

IT Support Skills &Requirements:

Troubleshooting skill on windows & MAC on software break fix on client application and operation system Machine setup for new joiner / hardware replacement / loaner Printer setup and able to assist printer vendor Hands & Feet support for server & network on physical check Working relationship with IT Support Use Service Now (SNOW) tool as ticketing tool

Job requirements:

Minimum Degree in IT Previous working experience as an Level 1.5 as IT Support min of 1 year Good rapport with client / team member Attitude: Willing to learn attitude, enthusiasm, friendly, helpful, integrity Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Customers, Good Language and Communications Skills, Problem-Solving, Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows 7 & above, Vista, 10, Mac OSX, Windows Server products and/or Apple Operating Systems, Ability to Work in a Team Preferably with experience in using ticketing tools
Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,600.00 per month

Application Question(s):

Do you have experience using Ticketing Systems Tools (TST)? If yes, what is the name of the program?
Experience:

desktop support: 1 year (Required)
Work Location: In person