Job Description

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About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company\xe2\x80\x99s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Functional Description

Provides day-to-day technical support to staff for desktop systems hardware, software and network connectivity. Installs, configures and troubleshoots desktop systems, workstations, laptops, mobile devices, printers and copiers in a heterogeneous environment.

• Does routine install, configuration, and deploy of desktop systems, workstations, laptops, mobile devices, printers and copiers to support the end-user environment.
• Maintains user accounts, data integrity and file system security for the desktop environment following company processes.
• Ensures encryption, patching, virus protection and backup of end-points.
• Troubleshoots routine problems with

. * Provides end-user support in person, via chat, with remote support tools, and by telephone.

• Provides support to the Service Desk Team including feedback and process improvement.
• Communicates technical information to both technical and nontechnical personnel.
• Drafts and improves documentation and Knowledge Base articles relevant to the configuration, maintenance and troubleshooting of desktop systems.
• Shows aptitude, initiative and follow through.
• Adheres to Change Control Processes and Procedures.
• Accurately documents and communicates system failures, repairs, installations, or changes.
• Ensures compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards.
• Assumes and performs other duties as assigned.

Job Requirement

• Typically requires a minimum of 1 year of related experience or 6 months from Service Desk
• CompTIA A+, Network+, HDI Desktop Support Technician (HDI-DST), and/or Microsoft MCP certifications.
• Associate\'s degree or equivalent from a two-year College, technical school or equivalent experience.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Dexcom