Job Description

#BeMore Do you aspire to a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world\'s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth A positive culture for you to #BeMore at work Easy-to-locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company , winner of hundreds of industry awards What is your mission Define, develop, improve, and automate the operational processes of solutions Work with business users to understand needs, issues, develop root cause analysis and work with the team for the development of solutions and enhancements Evaluate analytics and make recommendations for improvements and optimisation Develop standardised release approaches using automated, containerized deployment techniques Collaborate with different teams to adopt DevOps practices and achieve CI/CD outcomes Participate in incident triage and help with relevant issue troubleshooting Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Master\'s Degree in Computer Science or equivalent. Preferable with 5 years of working experience in the related field is ideal for this position. Possesses knowledge of technical know-how and professional software engineering best practices for the full software development lifecycle. Experienced with Google Cloud, CI/CD best practices, container infrastructures - Docker, Kubernetes, MySQL and MongoDB database administration and management. Experienced with configuration management. Ability to work efficiently in a team and willing to work collectively as a team to create quality products. Excellent verbal and written communication skills in English and the language of the supporting market. Who is TDCX TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world\'s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new-economy companies looking to tap the region\'s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, and career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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