Job Description

Key Responsibilities:

• Design and implement resilient system architectures that support high availability and scalability.

• Develop automation tools and scripts to enhance operational efficiency and reduce manual effort.

• Define, track, and analyze SLOs and SLIs to ensure reliability and performance meet business needs.

• Conduct thorough post-mortem analyses following incidents, driving continuous improvement through root cause identification and solution implementation.

• Collaborate with development and operations teams to establish best practices in system reliability and incident management.

• Troubleshoot and resolve issues related to database performance, network connectivity, and deployment failures, including diagnosing problems at the underlying platform level (e.g., Kubernetes, virtual machines).

• Ensure that issues are resolved within the stipulated Service Level Agreements (SLAs), maintaining high standards of service delivery.

• Identify and troubleshoot performance bottlenecks across systems, providing actionable recommendations for enhancements.

• Maintain detailed documentation of processes and incident responses to support knowledge sharing and compliance.

• Proficiency in programming languages such as Python, Golang, Java, or similar, focusing on operational efficiency.

• Demonstrated experience in system architecture and design, prioritizing reliability, and scalability.

• Strong understanding of SRE principles, including SLOs, SLIs, toil reduction, and incident post-mortems.

• Experience with cloud environments (e.g., AWS, Azure, Google Cloud) and their operational management.

• Strong expertise in Linux system administration.

• Proven experience in troubleshooting application support issues with a focus on performance and connectivity.

• Familiarity with networking concepts and effective troubleshooting techniques.

• Excellent problem-solving abilities and a proactive approach to operational challenges.

• Bilingual with proficiency in mandarin preferred to liaise with mandarin Speaking clients.

• Familiarity with monitoring tools and performance optimization techniques.

• Experience in scripting or automation for system administration tasks.

• Knowledge of networking concepts and troubleshooting methodologies.

• Hands-on knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services.

• Familiarity with DevOps practices and frameworks, including CI/CD, infrastructure as code, and containerization.

Unison Consulting Pte Ltd