Position description

Category

Technical Support/Customer Service - Customer / Product Support

Job title

Devops Support Engineer M/F

Contract

Indefinite term contract

Position start date

17/04/2023

Job description

Infovista is the leader in network lifecycle automation The company develops unique software solutions that allow communications service providers (CSPs) and enterprises to eliminate complexity, drive productivity, reduce time-to-market and monetize new services like 5G, loT and fixed networks.


Established in 1995 and owned by private equity firm Apax Partners, Infovista has a truly international footprint. Our 800+ professionals from 37 nationalities deliver our innovative solutions in more than 150 countries.


For more information, please visit www.infovista.com
The Role & Team:
Infovista helps fixed, mobile and broadband communications service providers (CSPs) and IT-intensive enterprises improve the customer experience, reduce customer churn and deliver differentiated services, while improving the capital efficiency of their infrastructure. The real-time network intelligence we gather from today\xe2\x80\x99s information-rich networks enables them to assure service quality, manage network performance, optimize network configurations, and plan the technology upgrades required to handle future network and service demand.
Responsibilities:

• Dig into and troubleshoot customer platform issues on their cloud environment.
• Provide prompt and accurate feedback to customers.
• Test & deploy hot fixes in the customer environment.

\xe2\x80\x93 Escalate issues to the next level, as needed with relevant info.

• Help customers to use our APIs/Cloud solutions.

\xe2\x80\x93 High collaboration with support team in Europe.
Requirements:

• Familiarity with deployment methodologies.
• Good knowledge of containerization, orchestration, and deployment technologies such as, respectively, Docker, Kubernetes and Helm.
• Excellent knowledge in Linux.
• Experience with Rest APIs is required.
• Experiences with Database technologies such as Postgres SQL and Redis as well as message broker technologies such as RabbitMQ would be appreciated
• Fluency in English
• Good written and verbal skills.
• 2-3 years of working experience in the related fields is required for this position.
• Strong communication skills.
• Must have skills : Kubernetes, Docker, Helm, Linux, Rest APIs, Postgres SQL, Redis, RabbitMQ

Profile

Why Infovista? Day after day, Infovista strengthens its position of global market leader in 5G and next-generation networks, focused on the growing network lifecycle automation requirements of our CSP and large enterprise customers. As part of our commitment to Infovista Employees we strive to create an environment offering

• Flexible workplaces- adaptable work schedules, workspaces & locations
• Inclusive culture- everyone\xe2\x80\x99s voice matter
• Sustainability- environmental, social & governance programs (ESG Group)
• Innovative Environment- shape the future of next gen networks

The Infovista Values define our philosophy to serve employees, customers, and the broader community:

• CARE- We work towards a sustainable future for customers, employees & society
• INNOVATE- We create value through innovation
• STRONGER TOGETHER- We are more than the sum of the parts
• ASPIRE- We are achievers & have a strong drive for great results
• OWN- We are not observers, we stand up, commit, own & deliver

Location: Malaysia

Position location

Job location

Asia, Malaysia
Candidate criteria

Minimum level of experience required

2-5 years

General information

Organisation

InfoVista is an Equal Opportunity Employer. We are committed to the principles of equal opportunity and freedom from any harassment or discrimination for all candidates and employees. We adhere to these in all our hiring, promotion, employee movement practices.

Reference

2023-573