Digi Fibre Processing, Petaling Jaya
Petaling Jaya, Selangor, Malaysia
Job Description
Working hours: 8.30 am - 5.30 pm, 12.00 pm to 9.00 pm (need to work on weekend and PH as per shift rotation)
Basic + KPI Incentive (UP to RM3000) + Allowances
Not sales, no commission
12 Month Contract
Responsibility
Manage incoming Fibre Application to Activation including the below
- Engage customer via live chat & Call (if necessary) to address their
- Secure customer appointment & liase with partners closely to secure
- Explain & set expectation on Product & terms and conditions on Fibre
- Willing to explore & adapt new ways to manage customer experience
- Propose ideas to ensure enhanced service delivery, minimizing
- Respond to incoming customer issue on technical issues (Optional)
- Manage remote troubleshooting, problem assessment & close follow
- Manage relationship with external service providers to coordinate
Contribute to overall customer satisfaction score.
Reference Number:
Contact Details:
ain_othmaniah@persolkelly.com
Profession:
Sales and Marketing
Contact Centre/ Customer Service
Company:
RHQM
Date Posted:
11/09/2023 7:12:00 PM
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Job Detail
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Job IdJD984746
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2300 per month
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned