Job Description

The Account Manager is responsible for managing existing clients and driving sales of A.I & Messaging products. This role manages all aspects of the sales process including prospecting, lead management, qualification, product demonstrations, evaluation, close and account care. Responsibilities Develop in depth understanding of the sectors to refine the proposition to the client/prospect and feedback into the product roadmap Deliver proactive account management by providing business solutions to clients. Identify, progress and report on new commercial opportunities. Generate sales leads through attending industry events, working with telesales, outbound marketing activity and other techniques. Present products and services to clients and prospects, specializing in the Messaging, A.I, Marketing and Social CRM core offerings. Fully understand the client\'s business objectives in order to develop optimised conversational user-journey; provide creative ideas and conceptualising them into a brief that is easily understood by both client and internal tech team. Provide strategy to optimise user interactivity, engagement, conversion and ROI with a focus on commercial results. Make commercial proposals with input from other relevant teams and achieve order completion by negotiation and deal closing tactics Support the execution of a range of Social Messaging Marketing campaigns for clients Display organizational and multi-tasking skills, in order to demonstrate efficient and timely coordination of task required of colleagues in offshore and local teams Assist in creating an environment of teamwork and continuous improvement Playing a positive and supportive role as a member of the team Requirements Demonstrated ability to self plan, carry out and report on activities based on a set of provided objectives. A proven track record in at least one other significant career role with client facing experience for handling account activities or project management High level of presentation skills and confidently able to present materials for sales meetings with ability to identify opportunities and progress discussions Familiar with user flow diagram and good understanding of UX design Strong practical knowledge of MS Office, particularly Excel and PowerPoint People skills - will be expected to lead account management activities, work with internal personnel and with Director level clients on a regular basis Experience in Marketing Automation/ CRM SaaS Technology/ Digital Marketing Agency is a bonus

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