Job Description

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia\'s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we\'ve got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, our mission is to drive Southeast Asia forward by creating economic empowerment for everyone.Get to know our Team:Grab SMB Self Serve solution allows Merchants to engage the Grab Audience via innovative online and offline advertising experiences. Through our unique ecosystem and transacting user base, our clients are able to reach their desired audiences at scale, while driving measurable business outcomes.We would like You to join our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.Get to know the Role:As Senior Associate, Country Development for SMB Self Serve Solution, based in Kuala Lumpur, Malaysia, supporting Singapore Self Serve business operations.The role is pivotal in our client-focused approach. The role will execute country specific business strategies and drive growth, plan quarterly and annual objectives, and provide feedback during country business reviews.The responsibilities include promoting and delivering self-serve solution services to country teams and collaborating with key stakeholders across Self Serve business, Country teams, Product, Marketing & CRM, and other relevant stakeholders to devise effective advertising solutions for widespread merchant adoption.An ideal candidate will embody a customer-first mindset, relishing in relationship-building and partnership development. They must excel at simplifying complex concepts into actionable steps, possess a keen eye for detail, and thrive in problem-solving and collaborative environments. We hope this sounds like you and you are excited about this opportunity!Critical Tasks you will perform:

• You will be responsible for advertisers acquisition & retention, conducting weekly, monthly and quarterly self-serve operation/ business reviews with country team.
• You will drive merchants\' success through country engagement and to ensure a smooth work process on MM/MSS. Key stakeholders are:

• Country PICs
• Country Sales/AM
• Country Merchant Engagement (comms team)
• Regional Marketing & CRM
• Regional Data Analytics
• Regional and Country Finance
• SMB Ads - SMB Platform Specialist
• SMB Ads - Tiered Service Team
• SMB Ads - Strategy and Planning
• You will be a subject matter expert on the GrabAds Self-Serve platform. Able to articulate product positioning, sign-up process, key features, reporting and optimization. Work closely with strategy, sales, marketing and product teams to support a growing advertisers base. Develop country enablement tools and programs:

• Execute training programs for internal and external users
• Assist localization
• Plan and execute training workshop
• Conduct post-training follow-up and analysis
• You will understand country specifics, provide business recommendations and suggestions, collaborate with country business stakeholders to prioritize initiatives, and ensure successful execution.
• You will implement projects and programs that support new business opportunities to drive additional business & up-sell opportunities.

Day-to-day Activities:

• You will execute country advertisers acquisition & retention strategy in collaboration with country stakeholders & regional Marketing & CRM teams.
• You will implement regional B2B marketing campaigns, track performance, and facilitate best practice sharing to drive continuous improvement and success.
• You are the country key stakeholders\' engagement, routine business reviews and ensure smooth collaboration.
• You will identify key partners with country teams, drive merchants\' success through online / offline education programs in both main cities and OTC.
• You are data driven, metric focused, monitor Self Serve performance report on daily basis and support country team with data access, best practices & business insights.
• You will provide input for product enhancement and development through merchants feedback collection sessions such as survey, advertiser panel, user group, roundtable etc.
• You must have team work, collaborate with SMB Strategy & Planning and Customer Success Team to execute programs and projects.
• You have the operation excellence, follow business processes defined in the Self Serve Handbook and continue to document new experiments and findings to improve workflow and team knowhow.

Knowledge:

• B2B marketing
• Digital Marketing
• Presentation and Public Speech
• Strong Communication and Interpersonal Skills
• Data Analytics and Visualization
• Campaign Optimisation
• Business Operations
• Power BI
• Microsoft Excel and PowerPoint Specialist

QualificationsWhat Skills You Will Need

• You have education: Bachelor\'s Degree required
• You have work experience: Mature profile with 5+ years of experience in sales/ consulting in fast-paced B2B companies in the tech, digital sectors or growth startups. sectors, with international or regional exposure. Advertising preferred, SMB-focused experience is a plus.
• You have excellent communication & written presentation skills with the ability to transmit across different level stakeholders.
• You have a sound understanding & experience of the Ads Ecosystem both Online & Offline.
• You are process-driven business approach with a passion to enable business teams to drive business improvements focused on demonstrable impact. Experience leveraging sales enablement tools (CRM, Content, Marketing Automation, etc).
• You are a Team Player with the ability to work across a matrix environment in a fast-paced environment.
• You have strong organizational skills with the ability to manage multiple concurrent projects.
• You are an ambitious, self-driven, and highly motivated individual who can work well in a startup environment. Should have a deep desire to excel and develop a career in a fast-growing tech company.
• You should have demonstrated integrity and respect in the performance of their duties.
• You have strong analytical skills, with the ability to interpret complex data sets and derive meaningful insights. Proficient in using data analysis tools and software, and have a keen eye for detail to ensure accuracy.
• You possess critical thinking skills to translate these insights into actionable recommendations for the business.

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life\'s challenges.

What we stand for at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Grab