Digital Crm Manager (my)
Petaling Jaya, M10, MY, Malaysia
Job Description
CRM Manager / CRM Lead
Location:
Petaling JayaWorking Mode:
HybridEmployment Type:
Full-TimeLanguage Requirement:
English (Mandarin proficiency is an added advantage)About the Role
We are looking for an experienced and strategic
CRM professional
to lead our customer engagement and retention initiatives. This role requires a data-driven individual who thrives on optimizing customer journeys and driving measurable results through advanced CRM tools and analytics.Key Responsibilities
Develop and implement CRM strategies using various tools (e.g., Fast Track, BI, AI) to meet stakeholder objectives. Monitor, review, and optimize CRM campaign performance to ensure maximum impact. Analyze
market trends, player behavior, and customer journeys
to shape data-informed strategies. Collaborate withcross-functional teams
to align CRM efforts with overall business goals. Lead and mentor the CRM team to ensure effective execution and goal achievement. Prepareperformance and insight reports
, comparing outcomes against business objectives. Promoteknowledge-sharing and documentation
to ensure transparency and continuous improvement.QualificationsMust-Haves:
Bachelor's Degree or higher
in Business, Marketing, or a related field.Bilingual in English and Mandarin
(spoken, written, and reading). Minimum2 years' experience
managing customer lifecycle and retention strategies--from new to high-value customers. Proficient inCRM systems
and experienced indesigning and optimizing customer journeys
. Strong analytical skills with the ability toplan, prioritize, and troubleshoot
effectively. At least2 years' leadership experience
, with a proven track record in team development and performance management.Customer-centric mindset
, with flexibility, creativity, and a strong drive for results.Job Type: Full-time
Pay: RM8,000.00 - RM12,000.00 per month
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
Hybrid CloudOpsSoftware Digital Sales Manager
Kuala Lumpur, M14, MY -
-
-
Job Detail
-
Job IdJD1276266
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPetaling Jaya, M10, MY, Malaysia
-
EducationNot mentioned