Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

The Digital & E-Commerce Executive will support the Content team in effectively delivering and implementing the digital plans through relevant platforms both owned and external within the marketing communications scope. Responsible for engaging and supporting internal and external stakeholders in building the best use and value of marketing content, online to attract and interact with targeted communities. The goal is to gradually achieve superior guest, diner & customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the content marketing roadmap.

What will I be doing?

As the Digital & Ecommerce Executive, you will be responsible for performing the following tasks to the highest standards:

1) Responsible for day-to-day content management of all hotels\xe2\x80\x99 owned platforms (brand.com & microsites) and third party channels and emerging platforms

2) Responsible for the user flow of e-commerce platforms & microsites to provide a seamless user experience, especially content & click-thru journey

3) Support Content & Digital Manager in content development for all digital marketing, campaigns and key initiatives using HW brand portals and internal platforms (e.g. Hilton Social Hub, markIT)

4) Curate & compile content to support the National Marketing Office\xe2\x80\x99s campaign communications (ie. Email Marketing Channels, Dining Partners, Loyalty Programs)

5) Provide support in understanding customer review trends and recommend action plans to improve service level and recovery, due diligence to audit content to ensure relevancy

6) Responsible for all content & content scores published on online channels (across Brand.com EN and Local Language sites, OTA sites, and 3rd party Sites for Malaysia cluster of hotels)

7) Work closely with Marketing Services team for prompt delivery of project and/or campaign marketing assets

8) Provide support in digital campaigns, e-commerce initiatives and emerging digital innovations

9) Drive Campaigns through all owned channels.

10) Stay on trend to ensure best in class web assets for all owned platforms.

What are we looking for?

A Digital & E-commerce Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: We are passionate about delivering exceptional Guest experiences.

• Integrity: We do the right thing all the time.

• Leadership: We are leaders in our industry and in our Communities.

• Teamwork: We are team players in everything we do.

• Ownership: We are owners of our actions and decisions.

• Now: We operate with a sense of urgency and discipline.

• Fluent in spoken and written Mandarin and English to meet business needs.

• Good computer operation skills.

• 2 years or more experience in hotel and marketing / advertising, preferred.

• Strong digital marketing experience, especially in the areas of email marketing and website optimization.

• Basic SEO skills, including Google and Baidu SEO rules and regulatory experience.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton