Job Description

Own end-to-end resolution of AdMob tickets per shift. Troubleshoot common questions: SDK "no-fill", payment holds, policy-center warnings, basic mediation setup. Gather logs/screenshots, replicate issues on test devices and document root cause & fix. Educate developers on best-practice ad placements and simple revenue levers. Meet / exceed targets for CSAT, First-Time-Resolution, AHT and quality. Capture knowledge-base gaps and suggest article updates.

Job Qualifications

Bachelor's Degree in Marketing, Digital Marketing, Business Management, IT or related field. 1-3 yrs in Customer Service / Technical Support (chat & email). Fresh graduates are encourage to apply. Excellent communication skills and demonstrated proficiency with written, spoken in languages required -

English and Mandarin speaking.

Basic understanding of digital-marketing metrics (CPM, CTR, eCPM) Foundational HTML/CSS/JavaScript awareness. Familiarity with in-app ad platforms such as

Google AdMob

,

AppLovin MAX, ironSource LevelPlay, Unity Ads, MoPub/FAN, Chartboost

will be an added advantage. Working knowledge of productivity tools like Google Workspace (Docs, Sheets, Slides, Email platforms) Strong customer empathy and chat/email etiquette Clear, concise writing adaptable to developer audience Critical thinker who can follow troubleshooting flows and know when to dig deeper Fast learner, able to absorb product & policy changes quickly Comfortable in a rapidly changing environment and multicultural setting

Regular Working hours


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