Own end-to-end resolution of AdMob tickets per shift.
Troubleshoot common questions: SDK "no-fill", payment holds, policy-center warnings, basic mediation setup.
Gather logs/screenshots, replicate issues on test devices and document root cause & fix.
Educate developers on best-practice ad placements and simple revenue levers.
Meet / exceed targets for CSAT, First-Time-Resolution, AHT and quality.
Capture knowledge-base gaps and suggest article updates.
Job Qualifications
Bachelor's Degree in Marketing, Digital Marketing, Business Management, IT or related field.
1-3 yrs in Customer Service / Technical Support (chat & email). Fresh graduates are encourage to apply.
Excellent communication skills and demonstrated proficiency with written, spoken in languages required -
English and Mandarin speaking.
Basic understanding of digital-marketing metrics (CPM, CTR, eCPM)
Foundational HTML/CSS/JavaScript awareness.
Familiarity with in-app ad platforms such as
will be an added advantage.
Working knowledge of productivity tools like Google Workspace (Docs, Sheets, Slides, Email platforms)
Strong customer empathy and chat/email etiquette
Clear, concise writing adaptable to developer audience
Critical thinker who can follow troubleshooting flows and know when to dig deeper
Fast learner, able to absorb product & policy changes quickly
Comfortable in a rapidly changing environment and multicultural setting
Regular Working hours
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Job Detail
Job Id
JD1223363
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Kuala Lumpur, M14, MY, Malaysia
Education
Not mentioned
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.