Job Description

Lead an AdMob support team & keep KPIs/SLAs on track. Serve as the final escalation point for SDK crashes/ANRs, complex mediation revenue drops, and invalid-traffic disputes. Build and maintain operational dashboards, present weekly health metrics and insights. Develop playbooks, SOPs, macros, and run regular up-skilling sessions for analysts. Interface with clients on policy, product updates, and pilot launches, feed insights back to drive continuous improvement. Represent the voice-of-customer to partners. Develop and deliver client-focused solutions to customer needs through ongoing, superior support interactions. Proven people-management, performance coaching, QA calibration, scheduling. Primarily APAC business hours; available for critical escalations outside hours.

Job Qualifications

Bachelor's degree in any field (preferred: BE/B.Tech, BCA, or IT). Certification in Digital Marketing are advantageous. Fluency in Traditional Mandarin and English are required. Minimum 4 years of experience in mobile advertising or programmatic operations, with at least 2 years specializing in AdMob or similar in-app monetization platforms (e.g., AppLovin MAX, ironSource LevelPlay, Social Media Audience Network, Unity Ads, MoPub). Proven track record in people management, including performance coaching, QA calibration, and scheduling. Strong understanding of Android/iOS SDK implementation, mediation waterfalls vs. open bidding, and privacy/consent frameworks (e.g., GDPR, CPRA, DPDP). Hands-on experience with sell-side platforms like Ad Manager (preferred). Proficiency in SQL for log-level RCA and dashboarding, along with familiarity with BI tools such as Looker Studio. Excellent stakeholder management and the ability to represent the voice of the customer. Strong presentation and written communication skills Data-driven mindset with the ability to set and track KPIs (e.g., CSAT, AHT, reopen %).

#LI-GM