Job Description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world\xe2\x80\x99s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• To manage and optimize existing Advertisement campaign components including, but not limited to \xe2\x80\x93 Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc.

• To help create and implementation of campaign strategies including keyword research and analysis.

• To create performance reports with recommendations for improvements.

• Tracking of funds in account and maintaining conversation.

• Knack of implementation new technologies automation capabilities that enhance SEM efforts.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Pitch and impact assigned customers in accordance with training provided, standards and policies with a focus on deep level insights, customer success, upsell strategy, and strong relationship management

Serve as a trusted consultant with customers to onboard, develop and optimize advertiser\xe2\x80\x99s campaigns

Interpret and develop business plans focused on driving customer goal achievement

Hit productivity, upsell, and customer impact targets

Handle a moderate volume of potential clients on a daily basis through outbound and inbound calls, aligning support with opportunities

Manage day to day activities independently and proactively based on customer needs and incentives.

Who are we looking for?

College degree or equivalent work experience

2-3 years overall work experience with 1 year as minimum in online advertising industry

Native level of simplified Chinese and Fluent in English

Strong knowledge of Google Ads, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.

1 year minimum experience in consultative selling: managing a portfolio of customers, identifying customers/partners needs, focus on customer goals, results and clients satisfaction.

Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.

Understanding of sales cycles including prospecting, communicating, negotiating and the ability to sell based on value, not price

Excellent verbal and written communication skills within required language(s)

Dependable, reliable with strong work ethic

Analytical and creative mindset, ability to solve problems

Proactive, organized, responsible, proven ability to work well with a team

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world\xe2\x80\x99s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region\xe2\x80\x99s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

TDCX