Job Description

About The Job Digital Marketing & CRM Specialist Who are we A one-stop hub from digital marketing to software development, game development, telesales and customer service, we accommodate to our clients from various industries such as gaming, e-Commerce, F&B and more. We take pride in our ability to comprehend our clients\' business models and direction, and subsequently to develop tailored digital solutions. Job Summary We are a growing B2B company looking for a young, energetic, and dedicated digital marketing & CRM specialist. You will be responsible to design and implement customer retention strategies to increase loyalty and retain business, analyse customer feedback and implement retention strategies. Responsibilities Wide customer analytics and behavioural reporting and gathering information about customer complaints and e customer issues are handled by the relevant parties effectively. Plan and design CRM strategies to attract and retain customers while expanding the brand\'s reach and boosting consumer loyalty. Structures CRM activities with a view to maximizing KPI improvement, ROI, and business impact. Define and develop customer retention strategy, workflows, roadmaps and budget to improve overall operations and achieve targets, Establish, assess, and enhance customer segmentation and monitor/analyse the growth in different segments. Maximise usage of customer database by re-engaging dormant/inactive customers and increasing purchase frequency Ensure customer satisfaction by understanding customer\'s interest and develop customer journey mapping to increase the business\'s opportunities. Establish and supervise best practices in CRM data entry and data management. Monitor and follow up on customer\'s gift and merchandised shipments. Oversees and coordinates the implementation of new CRM campaign and integration with the internal party Key Account Management, Customer Care and Customer service to achieve the Retention KPI. Requirements Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor Degree/Post Graduate Diploma/Professional Degree in Marketing, Mass Communication or Advertising/Media. Good understanding of customer lifecycle management. Remuneration MYR 4,000 - MYR 8,000 Working Hours Monday - Friday | 10 am to 7 pm Location: Bousteador Tower Consultants In Charge Phoebe Loke | [HIDDEN TEXT] | 016- 211 7443 Hazel Yee | [HIDDEN TEXT] | +6011-3316 8198

foundit