Job Description

• E-commerce Experience: Prior experience managing online marketplaces, particularly Shopee/Tiktok or similar platforms.
• Sales and Campaign Management: Experience in planning and executing sales campaigns and promotional activities.

Skills

• Technical Skills: Proficiency in using e-commerce platforms, digital marketing tools, and analytics software (e.g., Shopee Seller Center).
• Communication Skills: Excellent written and verbal communication skills for engaging with customers and collaborating with internal teams.
• Customer Service Skills: Ability to handle customer inquiries, complaints, and feedback professionally.
• Organizational Skills: Strong organizational and time-management skills to handle multiple tasks and meet deadlines.
• Creative Skills: Ability to create appealing product listings, promotional content, and advertising materials.

ResponsibilitiesAccount Management (Shopee/Lazada/Tiktok etc)

• Profile Setup and Optimization: Creating and maintaining an attractive and effective store profile, including product descriptions, images, and videos.
• Product Listings: Adding new products, updating existing listings, and ensuring all information is accurate and appealing.
• Inventory Management: Monitoring stock levels and coordinating with the supply chain to ensure timely restocking.

Marketing and Promotions

• Campaign Planning and Execution: Developing and implementing promotional campaigns, discounts, and special offers to drive sales.
• Shopee Ads Management: Creating, managing, and optimizing paid advertising campaigns within the Shopee platform to increase visibility and sales.
• Participation in Shopee Campaigns: Engaging in Shopee\'s promotional events like 9.9, 11.11, and 12.12 sales, and ensuring your store\'s participation and preparation for these events.

Customer Engagement and Support

• Customer Service: Responding to customer inquiries, handling complaints, and resolving issues promptly to ensure customer satisfaction.
• Review Management: Monitoring and managing customer reviews and feedback to maintain a positive store rating.

Benefits

• Skill Enhancement: Gain expertise in e-commerce management, digital marketing, data analysis, and customer engagement.
• Career Advancement: Opportunities for career growth within the company, leading to higher positions such as E-commerce Manager, Digital Marketing Manager, or Head of E-commerce.
• Competitive Salary: Receive a competitive salary package based on your skills, experience, and the company\'s compensation structure.
• Performance Bonuses: Potential to earn bonuses based on achieving sales targets, campaign performance, and other key performance indicators (KPIs).
• Incentives and Perks: Access to various incentives, such as employee discounts, health insurance, retirement plans, and other benefits offered by the company.

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Performance Bonus

SkillsDigital Marketing Organizational Skills Time Management Problem SolvingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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