professional with a strong background in business analysis, quality assurance, and stakeholder engagement within financial services or insurance domains.
Key Responsibilities
Lead the effective gathering and documentation of user requirements; ensure clear communication with technical teams.
Provide post-implementation support and guidance to business users in relevant functional areas.
Ensure full compliance with internal processes, audit, and risk protocols during IT request handling and solution delivery.
Manage ongoing support requests and coordinate administrative needs related to QA.
Collaborate proactively with internal and external stakeholders to analyze business needs and create artifacts like BRDs, FRDs, use cases, UI/interface mockups, etc.
Develop detailed user stories or requirement specifications based on standard templates.
Contribute significantly to testing efforts for new system enhancements -- track, report, and follow up on issues promptly.
Support the enforcement of project deadlines and ensure timely delivery of QA tasks.
Requirements
Education:
Degree in Business, Management, Computer Science, IT, MIS, or equivalent banking experience.
Certifications:
Preferred: CCBA / ISTQB certified.
Experience:
Minimum 3 to 5 years of relevant experience in a financial institution or insurance company.
Skills:
Strong requirement gathering, documentation, and communication skills.
Familiarity with QA testing practices and post-implementation support.
Proficiency in stakeholder management and collaborative problem-solving.
Understanding of audit/risk frameworks within IT environments.
Job Type: Full-time
Pay: RM7,000.00 - RM12,000.00 per month
Education:
Bachelor's (Preferred)
Experience:
cloud infrastructure, network infrastructure: 2 years (Preferred)
Digital QA Testing: 2 years (Required)
CCBA / ISTQB certified.: 2 years (Preferred)
financial institution of insurance company.: 2 years (Preferred)
Work Location: In person
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