Job Description

Introduction
A Sales Representative (Digital) role (what we internally call a \'Digital Sales Specialist\') within IBM storage means co-creating with clients and colleagues in one of the most trusted, respected and awarded teams in its space. When clients want cyber resiliency, they think of IBM Storage. A career with us gives you exceptional sales exposure to the latest technology; the brightest thought-leaders to learn from; and the most influential clients to help shape the world with.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you\'ll be surrounded by bright minds and keen co-creators \xe2\x80\x93 always willing to help and be helped \xe2\x80\x93 as you apply passion to work that will compel our clients to invest in IBM\'s products and services.

Your Role and Responsibilities
Digital Sales Specialists (DSS) are part of the IBM Digital Sales team. They are responsible for driving the strategy, sale, and deal-closing for offerings. They proactively hunt for new opportunities to sell selected products; deliver unique, incremental revenue and value aligned with Brand Sales Specialists and Brand Partner Sellers to achieve territory objectives; leverage marketing to drive LTV; manage territory strategy and planning; and are responsible for keeping technical proficiency and product knowledge up to date. Focuses on Individual/Team/ Department Operational Objectives.

Digital Sales Specialists covering TSS sell IBM Support Insights, Proactive Entry Support, Proactive Support, IBM Hardware Maintenance, IBM Hardware Support Extensions, IBM Integrated Support Services, IBM Media Retention Services, IBM Media Destruction Services, IBM Power Expert Care, IBM Storage Expert Care, Global Total Microcode Support, IBM Software Maintenance, Complementary Maintenance Services, and IBM Accelerated Value Program, as well as Managed Maintenance Solution for Network and Security, Managed Maintenance Solution for Server and Storage, Integrated Multivendor Support for Network and Security, Integrated Multivendor Support for Server and Storage. They also sell IBM Support for Microsoft, IBM Support for Oracle, IBM Support for SAP HANA, IBM Support for Red Hat and IBM Support for SUSE.

Environment
Professional knowledge related to incumbent\'s department or function.

Communication/Negotiation
Engaged as an independent professional. Ability to articulate and compare alternative approaches. Negotiate with specified objectives.

Problem Solving
Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions.

Contribution/Leadership
Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally controls own work priorities and methods requiring tradeoffs.

Impact on Business/Scope
Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.


Required Technical and Professional Expertise

• Having at least 5 years solid IT sales, services sales, client representative experiences.
• Possesses experience in Maintenance Services sales.
• Strong client relationship focus (both internal & external).
• Strong presentation and written skills, negotiation skills.
• Competitive nature. Goal-oriented. Maintains a sense of urgency in a deadline-driven setting.

Preferred Technical and Professional Expertise

• Demonstrable experience of consultatively selling technology solutions against complex use-cases.
• High proficiency of using digital sales tools and techniques (e.g., phone, CRM, social media, email etc.)
• Exceptional communication skills across written and verbal medians.
• Strong analytical skills with proven examples of using data to influence, make business decisions and drive commercial outcomes.

About Business Unit IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company\xe2\x80\x99s Global Markets organization is a strategic sales business unit that manages IBM\xe2\x80\x99s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients\xe2\x80\x99 growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.


Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you\xe2\x80\x99ll be able to learn and develop yourself and your career, you\xe2\x80\x99ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer?


About IBM IBM\xe2\x80\x99s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we\xe2\x80\x99re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it\xe2\x80\x99s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.


Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.