Job Description

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Director, Markets Client Onboarding

Requisition Number: 33033
Job Location: Bukit Jalil KL, MYS
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 23/07/2025
Posting End Date:
:
Job Summary
The individual will be responsible for managing a team of Onboarding analysts, ensuring the smooth and efficient onboarding of new clients in Markets. A strong background in banking and finance, with a proven track record of managing teams and driving results.
Key components of the role will include:

• Manage a team of Enablement Specialist, providing guidance and support as needed
• Ensure compliance with all relevant regulations and policies
• Develop and implement processes to streamline account opening and maintenance procedures
• Collaborate with other departments to ensure a seamless client onboarding experience
• Maintain accurate records and reports on account opening activities
• Identify areas for improvement and implement solutions to increase efficiency and effectiveness
• Act as a point of escalation for any issues or concerns related to account opening

Key Responsibilities

• Working closely with Markets Onboarding Managers including Markets management to ensure requests are prioritised in line with Business demand.
• Ensure that accounts and data is set up to achieve full operational readiness.
• Liaise through the value chain to ensure all units engaged in Markets account opening readiness successfully complete.
• Working closely with our Markets Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Maintain the funds team database.
• Assist with queries regarding the Static data and FM Onboarding processes for clients.
• Ensure that all systems are updated when a request is submitted to the relevant back-office teams.
• Action relevant static data updates for FM clients as per instruction from Markets Onboarding Managers.

The Ideal Candidate:

• Bachelor's degree or equivalent
• Above 10 years of relevant experience
• Strong knowledge in banking regulations and policies
• Experience in Client Onboarding product enablement.
• Must have experience and exposure in markets products
• Excellent communications both verbal and written
• Ability to work well under pressure and meet tight deadlines
• Proficiency in Microsoft Office

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance
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