Job Description

The Director of Banquets will be responsible for overseeing all aspects of banquet operations, from planning and coordination to execution and client satisfaction. This leadership role requires a strategic thinker with excellent organizational and communication skills to ensure the success of diverse events hosted at our venue.

Key Responsibilities:

Event Planning and Coordination:

• Collaborate with clients to understand their event requirements and preferences.
• Plan and coordinate all aspects of banquet events, including setup, catering, audio-visual needs, and decor.

Team Management:

• Recruit, train, and supervise banquet staff, including servers, event coordinators, and set-up teams.
• Provide leadership and direction to ensure a cohesive and efficient team.

Client Relations:

• Act as the main point of contact for clients, addressing their inquiries, concerns, and special requests.
• Build and maintain strong relationships with clients to foster repeat business and positive word-of-mouth.

Budget Management:

• Develop and manage banquet budgets, ensuring cost-effective solutions without compromising quality.
• Monitor expenses, revenue, and profitability for each event.

Quality Control:

• Implement and enforce high service standards to guarantee client satisfaction.
• Conduct regular inspections to ensure the quality of banquet set-ups, food service, and overall event execution.

Logistics and Operations:

• Coordinate with various departments, including catering, kitchen, and facilities, to ensure smooth event operations.
• Address and resolve any operational issues or challenges during events.

Work Experience

• Proven experience in banquet or event management, with a focus on high-end venues.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Detail-oriented with a keen eye for quality and guest satisfaction.

Benefits

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21

Accor