Job Description

PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur\'s Golden Triangle, where shopping, entertainment and commerce all come together.Step outside our doors and experience a variety of food, available around the clock. Choose from a wide spectrum of shopping centres, from the decades-old homegrown staple Sungei Wang Plaza with its old-school charm to the award-winning shopping destination Pavilion Kuala Lumpur packed with over 700 retail outlets and restaurants.Then, when the sun goes down, let your hair down and savour Kuala Lumpur\'s vibrant nightlife just a stone\'s throw away, on Changkat Bukit Bintang with its heady brew of clubs and bars.Sight-seeing? Our hotel is just minutes away from premier destinations such as the Kuala Lumpur City Centre (KLCC), Petronas Twin Towers, KL Tower, Lake Gardens and Malaysia\'s International Financial District, the Tun Razak Exchange (TRX).The Role

• Functions as the strategic business leader of the Complex\'s Rooms Division team.
• Responsible in ensuring efficiency and effectiveness of the Rooms Division operations.

• Work closely with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.

• Ensures rooms division operations meet the brand\'s standards, targets customer needs.

• Responsible for the development and implementation of the rooms annual business plan and plans to ensure the rooms division team meets its business targets and drives sustainable, profitable growth.

• Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.

• Review and develop high standards of operations in Front Office and Housekeeping by ensuring all SOPs are relevant, up to date, trained effectively and operationally delivered.

• Create an operational environment of education and empowerment that energizes associates to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.

• Continuous focus on associate satisfaction and ensures continuous improvement action plans are executed effectively, and as needed, with a focus on a team and succession planning culture.

• Develop, implement & maintain a review and response program for all Room section covering TripAdvisor and blogs relevant to Guest Services, with results discussed and necessary actions effected in weekly Rooms meetings.

• Chair daily operations meetings with rooms division team to plan for immediate operational demands, manage daily and plan for operational challenges (manning), highlight VIP events and follow up on personal tasks and projects.

• Compile, interpret and analyze the overall budget process for rooms; including accurate forecasting and market segment analysis.

• Prepare forecast expenses and actual results for the rooms division revenue and expenses.

• Review security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.

• Communicates a clear and consistent message regarding departmental goals to produce desired results. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Diploma/Degree in Hotel Management or equivalent
• Minimum 3 years\' working experience as a Director of Rooms in an international or similar class hotel and at least 5 years working experience as a Front Office Manager.

• Excellent guest passion skills

• Excellent written and verbal communications.

• Excellent interpersonal skills.

• Strong leadership skills coupled with the composure required to thrive under pressure.

• Strong knowledge of Opera Cloud

• Strong creative thinking and judgement skills.

• Energetic, a go-getter and results driven individual.

• Commitment to professional values and integrity

Pan Pacific Hotels Group