Job Description

Director - Operations Transformation - Telecommunications (TMT) - MY



Date: 19-Jan-2023



Service Line / Portfolios: Core Business Operations



Location: Kuala Lumpur, MY





At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.


Work you\xe2\x80\x99ll do


Deloitte\xe2\x80\x99s Technology, Media & Telecommunications (TMT) industry group brings together one of the world\xe2\x80\x99s largest pools of deep industry experts \xe2\x80\x93 respected for helping shape some of the world\xe2\x80\x99s most recognized TMT brands and helping companies of all shapes and sizes thrive in a digital world.


This role sits within the Operations Transformation team of Deloitte Southeast Asia. You\xe2\x80\x99ll work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" strategy development to drive business value. You will have the opportunity to exercise strong analytical and critical thinking skills with the chance to solve complex problems and communicate your findings. Finally, you will work independently and collaboratively in a team.


You\xe2\x80\x99ll support our clients in their transformation journey by:

• Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work.
• Participate in team problem solving efforts and offer ideas to solve client issues.
• Conduct relevant research, data analysis, and create reports.
• Maintain responsibility for completion and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations\xe2\x80\x99 service delivery.
• Assist in proposal development, as requested.
• Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.

Your role as a leader


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Directors across our Firm are expected to:

• Lead and act as an exemplary role model for leaders at all levels, whilst continuously promoting a sense of loyalty and energizes others to act.
• Build and sustain a high performance culture by cultivating and amplifying individual and team strengths.
• Develop and sustain long-term, trust-based relationships with stakeholders, clients and team.
• Manage the sustainable development of a strong pipeline of talent for current and future success, by driving a talent experience that differentiates Deloitte.
• Lead behavioral and cultural change through a supportive, collaborative and highly inclusive environment where team members feels supported, respected and engaged.

Enough about us, let\'s talk about you


You are someone with:

• Tertiary qualification in a business, technology or engineering discipline.
• Currently enrolled in a MBA program or have obtained the qualification with a well ranked institution.
• Minimum 15 years of professional experience in a strategic or operations planning/consulting role in the Telecom Service Provider or High-Technology Industry.
• Minimum 3 years in a senior leadership role in a consulting practice, with success in growing both team and revenue.
• Experience leading strategy, operating model definition and implementation with at least two of these areas:
  • Sales excellence & service excellence
  • Flexible consumption
  • Market assessment and go-to-market strategy
  • Operational performance improvement
  • Supply chain optimization
• Experience with budgetary responsibilities related to projects or resources.
• Exceptional interpersonal, team-building, and communication skills.
• Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.
• Ability to build consensus and foster change in ambiguous settings.
• Commitment to personal and professional growth.
• Sense of responsibility to self, team, and client.
• Proven experience effectively prioritising workload to meet deadlines and work objectives.
• Drive, tenacity, client focused and results oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base and most of all\xe2\x80\xa6
• Ability to be mindfully present and appreciate the humour of each moment.

Next Steps
So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.






Requisition ID: 97862

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.