Job Description

Job : Operations
Primary Location : Asia-Malaysia-Bukit Jalil KL
Schedule : Full-time
Employee Status : Permanent
Posting Date : 05/Apr/2023, 5:57:26 AM
Unposting Date : Ongoing


The Role Responsibilities Strategy

• Align to CPBB and COO strategic agenda in acquiring client at scale economically through Partnership.

Business

• Work with Group Head Partnership and relevant Functional Heads to drive the design, implementation, and maintenance of Partnership process through Partnership Governance Framework.
• Drive business Operational Risk governance by working with Business Heads and Risk Owners to identify and resolve existing operational risks and horizon risk that is unique to partnership.
• Take the lead in identifying and driving initiatives designed to increase business operating efficiency and strengthen first line operational risk management in the Partnership process.
• Drive or support transformational change initiatives to enable business to grow / scale.

ERMF and ORF

• Work with Group Head Partnership, CPBB COOs, ROs and OROs and Functional Heads to drive the design, implementation, and maintenance of ERMF / ORF in Partnership Process.
• Ensure residual risk acceptance is timely and renewed / updated as per target dates and treatment plans at Country / Group level are completed as per timelines committed in risk acceptances.
• Exchange feedback with the relevant Regional and Country Heads and Country management teams on ERMF / ORF and risk committee governance related matters.

Processes

• Work with CPBB business members to deliver and maintain optimal global design standards for Partnership Process that are fit for business purpose and growth.
• This includes end-to-end assessment of operational risk, establishing and maintaining KCIs, CSTs and KRIs to manage operational risk, act on breaches, and approve or remediate deviations from global standards raised by the countries.
• Assess the impact of Group Risk Owner policy changes on the process, amend the relevant governance documents and ensure that the same is cascaded to countries and embedded with proper gap analysis and approved dispensations.

Risk Management and Assurance

• Provide business input and oversight of the development of end-to-end scalable infrastructure (where appropriate) and processes to execute business processes pertaining to Partnerships. This includes establishing and maintaining training, advice and support, to assure the processes, policies and standards are effectively implemented in the business.
• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
• Act to minimize operational loss and audit failures and take proactive measures to respond to matters arising and identify and manage forward looking risks.
• Overall responsible for the implementation of ERMF / ORF for the process.
• Processes are optimised and assist in right-shoring as aligned to Group cost strategy by establishing centre of excellence.
• Simplify Processes and controls.

Governance

• Enhance an integrated governance structure for the robust and efficient governance processes in the business.
• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
• Support countries on issues and risk resolutions arising from BAU activities, audits, risk reviews, etc within the processes.
• Responsible to ensure that key stakeholders and governance forums are kept up to date on key issues and resolution plans and overall progress on initiatives.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

People and Talent

• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Key Stakeholders

• CPBBMT (mainly Group Head, Personal Banking, Group Head Partnership and Group Head CCPL)
• CPBB COO Top Team
• Key functional Heads, e.g.
  • Head, FCC CPBB
  • Head of Legal CPBB
  • Head of Compliance CPBB;
  • Head, Operational Risk, CPBB
  • Chief Risk Officer CPBB;
  • Segment Operations Heads
  • BRM WM
• Regional and Country Heads, Client Experience Process and Governance
• Country CPBB Heads

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in CPBB COO team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• 10 experience in Banking with prior hands-on Partnership experience. (Internal SCB Partnership experience preferred / external also welcome).
• Prior hands on experience in risk management (Operational Risk, Credit Risk, ERMF, etc) preferred.
• Proficient in running Risk forums, established and proven interpersonal skills in managing Senior Management Team.
• Ability to take lead and independently aligning various stakeholders collaboration through influencing.
• A good understanding of the regulatory framework on Sandbox and Fintech.
• Strong communication skills - oral, written and presentation, multi-lingual on partnership footprints (Bahasa and Mandarin) will be treated as advantage.
• Strategic mindset and with a macro dimension of business.
• Good knowledge of specific area of business / product with a broad understanding of Banking business.
• Strong analytical skills and ability to make decisions.
• Good business judgment and strong in operational control and risk assessment.
• Strong programme management skills.

Role Specific Technical Competencies

• Risk Reporting - M7 System

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers