Job Description

Seven Star Hiring! Full Time Documentation Support Specialist in WP Kuala Lumpur - Ricebowl
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Documentation Support Specialist
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KL City,
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Posted 2 hours ago o Closing 11 Jan 2026
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Working Location Near Station

• B-10-1, Megan Avenue 2, No. 12, Jalan Yap Kwan Seng Kuala Lumpur WP Kuala Lumpur Malaysia 50450

Requirements

• Preferably with 4-5 years of experience in office administration, operations support, or documentation processing.
• Certified in Business Admin / Hospitality / related fields
• Able to speak and write 3 languages (Mandarin, English and Malay)
• Highly detailed oriented and strong organization skills
• Great communication skills with client & internal team
• Highly self-motivated and able to meet deadlines of required admissions
• Experience in customer service
• Proficient in Microsoft Office (Word / Excel / Outlook)

Responsibilities
Join us as a Documentation Support Specialist, where you'll manage key client documents, provide guidance and work with clients from around the world. This role offers strong opportunities to build cross-cultural communication skills, grow your administrative expertise, and advance into higher operational or client management roles.
Key Responsibilities?
Application & Documentation Management

• Verify accuracy and completeness of all client documents before submission.
• Manage online submissions and appointments through the OSC MM2H system.
• Liaise with relevant authorities for required operation processing.
• Ensure all documentation follows strict timelines and meets regulatory or programme-specific requirements.

Client Coordination

• Communicate with clients professionally to guide them through document preparation, requirements, and procedures of their application.
• Handle client inquiries professionally and ensure a high level of confidentiality and service quality.
• Coordinate between departments (e.g. property, education, and relocation teams) to support clients' settlement needs.

Operational & Administrative Support

• Maintain organised digital and physical filing systems for all applications and approvals.
• Prepare documentation status updates, tracking logs, and progress reports for management.
• Handle day-to-day office administrative duties, including correspondence, scheduling, and maintaining departmental documentation flow.
• Liaise with internal teams to ensure smooth processing of administrative and operational tasks.
• Contribute to improvements in workflow efficiency, documentation processes, and administrative SOPs.

Liaison & Relationship Management

• Build and maintain positive working relationships with government agencies and business partners.
• Attend briefings, policy updates, and training sessions as required for the operation.

Customer Experience & Post-Approval Support

• Provide excellent customer service by addressing client queries, offering clear explanations, and ensuring a positive client experience.
• Assist clients with post-approval requirements and after-sales enquiries.

Benefits

• Nearby LRT & MRT
• EPF & SOCSO provided
• Trainings provided
• Free Pantry
• Basement Parking available
• Incentives provided

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• 5 Working Days

Skills
Documentation Customer Service Business Operations Microsoft Office Communication Skills
3 Public Transport Lines near Find Nearest Station
Important Information
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Skills Required