Job Description

About this opportunity We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
What you will do

• Act as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
• Work shift operations as per defined shift roster and actively monitor ticket queues to ensure timely response to tickets
• Focus on improvement of automated recovery.
• Secure Escalation support for Service surveillance and Field service.
• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

You will bring

• Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
• Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services
• KPI Analysis
• Analytical and synthesis capabilities
• Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment\xe2\x80\x99s
• Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
• Basic understanding and working knowledge of Scripting
• Core and access network performance / configuration parameters and their interpretation and usage.

Why Join Ericsson? At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. For any queries regarding this requisition, please reach out to Talent Advisor Czarina Tan (Czarina.Tan@ericsson.com).
We are proud to announce Ericsson MALAYSIA have been again officially Great Place to Work Certified\xe2\x84\xa2 in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work\xc2\xae Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.