Job Description

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region\'s most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Key Duties

Provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager.
Ensures Front Office day-to-day operation is handled efficiently, promptly and courteously in accordance with the departmental SOPs and P&Ps.
Guides and supports the Front Office team to achieve departmental revenue and non-revenue goals.
Maintains departmental service quality standards established by Shangri\xe2\x80\x90La Group.
Enhances guests staying experience by providing our unique Shangri-La Asian Hospitality to every guests.
Handles guests\xe2\x80\x99 feedback (dissatisfaction or complaints) in a tactful and professional manner.

Requirements

Certificate in Hotel Management or equivalent.
Minimum of two years\xe2\x80\x99 experience in a similar capacity.
Must have a good command in English language of both written and spoken English.
Able to work on rotating shifts, public holidays, and weekends.
Due to work pass restriction, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.