Job Description

Duties and Responsibilities

Conduct daily FO briefing at 14:45hrs.

Read Log Book and check e-mail for new info and message.

Monitor Change shift procedure followed by FOA.

Check Arrival of the day. FIT's, VIP's and Groups.

To Inspect VIP's Room and any special arrangement. To ensure room setup accordingly and the Fruit Basket, Welcome card and others placed in the room.

To monitor Master Key movement.

To monitor and assist Front Desk when needed. Especially during peak period.

To follow up all Due-Out guest and expected Departure guest. Any Late c/out and extension stay must collect the additional and Additional Deposit.

To welcome and usher VIP's guest to the room.

To handle matters related to proper billing and investigate if any discrepancies.

To attend and assist guest complain. And responsible to prepare Incident report and checking on the complains.

To assist guest when they facing problem to enter their room and safety box locked.

To be thoroughly familiar with Hotel Policies, procedure and practices concerning in particular, reservations, room assignment, baggage handling, housekeeping method, restaurant and room charges on guest bills, credit and security.

To be familiar with cashiering system.

To monitor guest credit limit. To ensure deposit sufficient and need to collect additional when necessary.

To closely monitor Non-Guest folio for any pending payment or A/R number. To follow up with the Person concern (sales/account) and to do settlement a.s.a.p.

To check Guest Registration Card. To ensure all guest particular was updated without fail and sufficient deposit collected by FOA.

To check cashier closing every shift. To ensure all transaction posted to the correct Folio and Room number. Any discrepancies to seek advice from FOM for next action.

To maintain a close working relationship with all Department.

To advice FOM on staff manning. M.C, Lateness, Absent and EL.

To emphasise all staff to follow Hotel Policies, Hotel Grooming and Appearance Standard.

Conduct on Job Training for FO staff.

To do Stock checking on Front Office Store Items and Stationary.

To report any irregularities to FOM.

Always Emphasis to all FO Personnel, to delivered higher standard of Customer service.

To perform any other duties as directed by FOM and Hotel management.

Job Types: Full-time, Permanent

Pay: RM2,400.00 - RM2,600.00 per month

Benefits:

Free parking Health insurance Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development
Experience:

Front Office: 3 years (Preferred)
Work Location: In person