Job Description

Job Summary:

The Duty Manager is accountable for overseeing all aspects of resort operations during their assigned shift to ensure the delivery of an exceptional and seamless guest experience. This position entails supervising and supporting staff, responding to guest inquiries and concerns with professionalism, and facilitating effective communication and coordination among departments. The Duty Manager upholds the resort's established standards of excellence in service and hospitality while serving as the principal point of contact for guests and team members, ensuring the smooth and efficient resolution of operational matters.

Key Responsibilities:

Operational Oversight:

Supervise daily resort operations, including front desk, housekeeping, food and beverage, and recreation services. Ensure that all departments are functioning smoothly and in accordance with resort standards.

Guest Service:

Address and resolve guest complaints and issues promptly and professionally. Ensure that all guest interactions are handled with the highest level of service and hospitality.

Staff Management:

Oversee and manage the performance of resort staff on duty, including front desk agents, housekeeping staff, and other operational employees. Provide guidance, support, and training to staff as needed. Handle staff scheduling, including shift changes and coverage for absences.

Coordination and Communication:

Act as a liaison between different departments to ensure seamless operations and guest satisfaction. Communicate effectively with department heads and other managers regarding operational issues, guest feedback, and any necessary adjustments.

Health and Safety Compliance:

Ensure compliance with health, safety, and sanitation regulations throughout the resort. Conduct regular inspections to maintain safety and cleanliness standards.

Operational Reporting:

Prepare and review reports on daily operations, guest feedback, and staff performance. Document any incidents or issues that occur during the shift and report them to senior management.

Problem-Solving:

Handle emergencies and unforeseen issues with calmness and efficiency. Implement solutions to operational problems and escalate issues to higher management if necessary.

Guest Experience:

Monitor guest satisfaction levels and implement improvements based on feedback. Ensure that guest requests and special needs are handled promptly and effectively.

Inventory and Supplies Management:

Monitor and manage inventory levels of operational supplies and amenities. Ensure that all areas of the resort are adequately stocked and maintained.

Qualifications:

Education:

High school diploma or equivalent required; a degree in Hospitality Management or a related field is preferred.

Experience:

Previous experience in a supervisory or management role in the hospitality industry, ideally in a resort or hotel setting.

Skills:

Strong leadership and team management abilities. Excellent communication and interpersonal skills. Proficiency in hotel management software and basic office applications. Strong problem-solving and decision-making skills.

Attributes:

Ability to handle high-pressure situations with professionalism. Strong organizational skills and attention to detail. Flexibility to work various shifts, including evenings, weekends, and holidays.
Job Type: Full-time

Pay: From RM3,000.00 per month

Benefits:

Free parking Health insurance Meal provided Opportunities for promotion Professional development
Experience:

duty manager: 1 year (Required)
Work Location: In person