Supervise hotel staff and coordinate daily operations.
Ensure guest satisfaction by addressing concerns and resolving issues promptly.
Manage guest check-ins and check-outs.
Handle guest complaints or requests, ensuring they are resolved efficiently.
Ensure that hotel standards are maintained for cleanliness, safety, and service.
Oversee security and emergency procedures.
Assist in staff training and performance management.
Monitor and maintain hotel facilities and equipment.
Report any incidents or irregularities to upper management.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
Meal provided
Professional development
Experience:
DUTY MANAGER: 1 year (Required)
Front desk: 3 years (Required)
Work Location: In person
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